Windows 10: Windows 10/11 Black screen freeze, no cursor, no error messages on event viewer

Hello everyone,I use a HP laptop, in particular HP Pavilion Gaming 15 - dk0031nv Laptop Core i7 9750H/32 GB/512 GB/GTX 1050 4GB with Windows 11 21H2 OS Build 22000.282 and for several months now I am facing a black screen issue.I use 3 monitor, 1 via HDMI and 1 via usb-c and the flow is:* Laptop screen turns black* Audio stops* The external monitors retain a still image but its unresponsive* No cursorThe issue happens with or without external monitorsAnd I have to manually press the power button for several seconds to reboot the laptop.After the reboot the event viewer does show anything

:)

 

Laptop Black Screening!

Event Viewer? Do you mean Task Manager? If so nope it won't let me do anything at all, everything cuts off but there is still power to the machine. There's no cursor, before it black screens it usually just like freezes, and then the cursor will like, really really lag and warp across the screen (cause im moving it) and then it will black screen and i have to turn off the laptop.

*Cry :cry:

Edit: Nevermind, i found the Event Viewer, it shows a critical error occured but thats just where it had to forcefully restart, it doesn't really say what happened unless im looking in the wrong place ;S

 

Error in event viewer

Hi

I keep geting the following in the Event viewer ,
The description for Event ID (4) in source ( SuperProServer ) cannot be found . the local computer may not have the necessary registry information or message DLL files to display message from a remote computer . You may be able to use /AUXSOURCE= flag to retrieve this description . The following information is part of the event, The event log file is corrupt .

has anyone any ideas has to what this means .

cheers

 

Error in Event Viewer

Hi,



Thank you for writing to Microsoft Community Forums.



As you have mentioned, you have performed a repair installation on the computer and you see Event 508, 510 and 533 in Event Viewer.



I would like to inform that if you see any critical error in Event Viewer, please share the event logs with us to help you with the appropriate troubleshooting steps. Please follow the steps mentioned below to share the event logs:

1. Press Windows + X from the keyboard, select
   Event Viewer.
   
2. Expand Windows Logs from the left pane and select
   Applications.
   
3. Click Filter Current Log from extreme right pane. Then in the new windows check the box beside
   Error and click OK.
   
4. Now, look for a critical Error in the list and note down the message/information from the
   General Tab in the lower section.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator