Windows 10: Windows 10 1803 USB ports not working after update.

I was forced to install the latest update and instantly had issues. First the wifi wouldn't connect anymore and the USB ports wouldnt recognize anything. After a couple of days playing around I took it to a shop. They were able to fix the wifi issue but the USB ports remain unable to recognize anything.

When I plug in a mouse or external hard drive they power up fine. But they aren't usable at all. When I go to update the drivers I get an error saying drivers were found but unable to install.

While exploring folders I saw the drivers for the USB device was changed by the update. Every fix I've found hasn't worked. Please help. Thanks.

:)

 

USB Port Oddities


Ok, let's see it with pictures step-by-step. First right-click on the USB device and select Update driver software:





Then select Browse my computer for driver software (LAST option) :





The select Let me pick from a list of device drivers on my computer (LAST option) :





Then select the standard driver from the list and click next:





Click next/OK as required to complete installation. Repeat the steps for all Intel USB devices. Finally click on each USB root device and press DEL to delete it, reply YES when asked. After deleting all USB root devices restart the computer.

I hope this is detailed enough...

 

USB Ports not working

Hi Marvin,

We appreciate your interest in Windows 10.

As you are facing issues with accessing the USB ports on your device, do not worry we will help you with this issue.

Do let us know the make and model of the device?

This issue might have occurred due to corrupted drivers on your device. Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check if there are any drivers with exclamatory mark in Device Manager.

• Press Windows + X keys from the keyboard, click on
  Device Manager.
• Check for the drivers with exclamatory mark in yellow triangle.
• If so, right click on the driver, click on Properties
  and check the device status.
• Also, try to update the drivers by click on Update driver software
  under Drivers tab in Properties window.

Step 2: I suggest you to run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of accessing the USB ports for further assistance.

Thank you.

 

non working USB ports

Hi,

In order for us to better assist you, please provide the following information:

• What happens when you try to connect a device?
• Are you receiving any error messages?
• Did you make any changes to the computer prior to this issue?

We suggest you to click this
link, check the post of Azaruddin Syed and follow the steps provided to troubleshoot USB ports.

Let us know how it goes. Thank you.

 

There are four methods to fix the USB ports wouldnt recognize anything when the update windows 1803
1.Update USB Drivers
Click Start/Control Panel/ System.
Click the Hardware tab, and then Device Manager.
Click Universal Serial Bus controllers.
Click to highlight and select the USB component to be updated.

2. Change Power Management Settings for USB Controller
Step 1. Simply open Device Manager
Step 2. Find Universal Serial Bus controllers section and expand it
Step 3. Right click on the driver USB Root Hub and choose Properties
Step 4. Head to the Power Management tab
Step 5. Make sure that the Allow the computer to turn off this device to save power check box is not checked. If it’s checked, uncheck it
Step 6. Click OK to save the changes
Step 7. Repeat the process for all USB Root Hub drivers
Step 8. Reboot your PC


3. Uninstall the USB Controller
Step 1. Open the Device Manager
See Also: How to Find Device Manager on Windows 10
Step 2. Find Universal Serial Bus controllers and expand it
Step 3. Right-click the driver in the Universal Serial Bus section and click Uninstall and then OK
Step 4. Repeat the steps for all drivers in the Universal Serial Bus section
Step 5. Reboot your PC

4. Modify the Registry Settings
Step 1. Press Windows key + R to open the Run dialog
Step 2. Type regedit and press Enter
Step 3. Navigate to the following path:
HKEY_LOCAL_Machine > SYSTEM > CurrentControlSet > Services > USB
Step 4. If the USB key does not exist into the list, then create a new key USB under Services. Now create a new DWORD value under the key that you’ve just created
Step 5. Keep the USB key selected and right-click on the blank space at the right pane
Step 6. Select New > DWORD value from the context menu
Step 7.Rename this newly created DWORD value as DisableSelectiveSuspend
Step 8. Right-click on DisableSelectiveSuspend and select Modify
Step 9. Put 1 in Value data field and then click OK
Step 10. Reboot your PC