Windows 10: Windows 10 (1809) Bluetooth XBox One Controllers no longer pairing

I use a lot of Bluetooth devices - too many really.

I have a Bluetooth Bose speaker, Sony headset, and three XBox one controllers.

Since the last few days, after I've updated to 1809, my audio devices pair fine, however my XBox one controllers no longer pair.

They show up as paired, however, do not connect. I've 'removed' the XBox controllers from the Bluetooth connected devices, but when I try to re-sync the devices all three 'auto-magically' show back up.


I have uninstalled the Bluetooth devices and each "XBox Controller" from device manager, and when I go to re-sync they 'auto-magically' appear again once I hit the 'add bluetooth device' button.


Interestingly, when I disable the bluetooth network adapter and try to re-sync the controllers, the devices do not auto-pair and show up. My audio devices still work fine, however, the controllers do not appear when I try to re-sync them.


All three have stopped connecting at the same time, and it's only after the 1809 update.


In the System event logs I get the following message when trying to sync each of the devices, including the BLE MAC address for each controller.

The mutual authentication between the local Bluetooth adapter and a device with Bluetooth adapter address (xx:xx:xx:xx:xx:xx) failed. (source BTHUSB, event id 16)

Followed by an expected

Bluetooth HID device either went out of range or became unresponsive. (source HidBth, event id 2)


My main question is where to from here? I'm thinking the saved pre-shared authentication with each Bluetooth device has died somehow --- but how do I delete that (I assume in the registry connected devices or something?????) is there a way to make windows completely forget about my controllers??? or registry is where it's at?


Cheers

Grocke

:)

 

Bluetooth Pairing - Xbox One Elite Controller

Hi,

I've got a new Alienware desktop running Win 10 Home x64. Bluetooth appears to be working, but I'm not getting the Xbox One Elite Controller in the list of available devices when I attempt the pairing. The light on the controller flashes normally when I
press the pairing button, but on the PC, I'm only getting four or five generic 'unknown' devices. I've tried a few, but none will connect.

To troubleshoot, I unplugged the power from the Xbox, just to make sure there wasn't a pairing conflict between the game console and Windows. Doesn't help. I've also tried pairing in the new Win 10 interface, as well as through NCPA.cpl.

When I get home, I'm going to try pairing the controller with another computer, but I'm also interested in any suggestions this community can provide.

Regards,

Brad

 

Bluetooth Pairing - Xbox One Elite Controller

Hi Brad,

Let us try the below troubleshooting steps to pair the Xbox One Elite Controller and check if it helps.

Step 1: If the device is not detected run Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

• Press Windows key from the keyboard, type
  Troubleshooting and select it.
• Click on view all option on the upper left corner of
  Troubleshooting window.
• Select the Hardware and Device
  options from the list.
• Click Next to run the
  Hardware and Device Troubleshooter.

Step 2: I suggest you to refer to the article below, try the troubleshooting steps and check if it helps.

All about the Xbox Elite Wireless Controller

Hope it helps. Get back to us with an updated status of accessing Xbox One Elite Controller for further assistance.

Thank you.

 

Trouble pairing Xbox One controller to Bluetooth.


Is it an XBOX ONE ELITE controller? Only the Elite controllers with the latest firmware will connect to Windows 10 via bluetooth. If it is not an Elite controller, you have to connect it to a USB port. Also, check out the XBOX Accessories app in the Windows store.

Connect Xbox Wireless Controller to Windows PC | Xbox One Accessories


How to Update Your Xbox One Controller on Windows 10