Windows 10: Windows 10 1809 Update deleted files - No resolution or solution by Supprt to date

3rd October, While working on the computer I went to open a file and could not find the file - from past experience that updates sometimes affect the computer, I checked on Settings / Updates and found that Windows 1809 was in the process of downloading and preparing to install. When the option arose, I chose to delay the restart. My Documents folder now only had two folders in it and three files - the files that I had had open while the update was downloading and preparing to install. Eventually in the hope that allowing the restart would restore the files I could not find, I let the restart run, The missing files did not reappear.

I contacted Level 1 support who then did a rollback to 1803, but that did not solve the problem of the missing files and folders.

The case was eventually escalated to Level 2 Support who were not able to find the missing folders and files. They told me it would be escalated to Level 3 support who would contact me on 10th October - they did not do so. I again contacted Support and was told that the case had been de-escalated back to Level 2 - but no one had informed me or bothered to follow up with the arranged call back

Level 2 support told me that they had been given information as to how to solve the problem. 3 hours later they gave up and said that the case was being escalated again to Level 3 support who would contact me. I am now waiting for Level 3 support to contact me.

Given that I subscribe to the Assure Support plan, and that I have no control over the Windows 10 1809 update being downloaded or running preinstall and deleting my files, in my view Support could at least keep me informed as to why a call back Level 3 was not going to happen as scheduled, rather than I had to contact them to find out.

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

I deleted $Windows~.BT folder that was propably Windows 10 files. How to recover?

Hello,

So about two weeks ago I deleted a $Windows~.BT folder (through the cmd). Now I know that was Windows 10 files ready for install.

How can I download it again? I'm sure I need to reinstall some update. But which?

Tintai

 

windows 10 (October 2018 update) (version 1809) deleted all my files

I want to confirm the exact same issue as Robert Ziko has reported.

On 03-10 I read there was an update out ran the following updates from Settings > Update & Security > Windows Update:

Feature update to Windows 10, version 1809

Definition Update KB2267602 (Definition 1.27.599.0)

Definition Update KB2267602 (Definition 1.27.595.0)

Definition Update KB2267602 (Definition 1.27.571.0)

Windows Specifications:

Edition Windows 10 Pro

Verson 1809

Installed on 03-10-2018

OS build 17763.1

This is a fairly recent Windows 10 Pro install, not an upgrade for a previous version of Windows. The eventlog was purged after the install of 1809 (some workplaces would call this a security incident).

The C:\Users\kay_h\Documents folder was empty

The C:\Windows.old\Users\kay_h\Documents was removed or didn't exist before

The C:\Windows.old\Users\kay_h\ profile was nearly empty basically only contained some C:\Windows.old\Users\kay_h\AppData\Local data. It does have a NTUSER.DAT with the timestamp of the upgrade tot 1809.

I did try to get the some files back with undelete tooling, without success. I was specifically interested in some VMs but they where very large (>100GB) and the drive had <40GB free. Interestingly there were no deleted files with the time stamp of the update,
possibly the data wasn't deleted but misplaced, moved or lost by some other process then deleting.

Totally unfounded & wild speculation: The C:\Windows.old\ folder was used as a placeholder dir in the update process and someone forgot to prepare or made a type-0 in C:\Windows.old\Users\%username%\Documents folder as a target for file movement.