Windows 10: Windows 10 1903 Random Black Screens and Freezing

Hi, my HP Zbook Studio X360 has been freezing and getting random black screens for a long time, usually happening about twice a day. I found this report in the reliability history:

Source

Windows


Summary

Hardware error


Date

‎10/‎27/‎2019 10:42 PM


Status

Report sent


Description

A problem with your hardware caused Windows to stop working correctly.


Problem signature

Problem Event Name: LiveKernelEvent

Code: 1a8

Parameter 1: 1

Parameter 2: 0

Parameter 3: 0

Parameter 4: 0

OS version: 10_0_18362

Service Pack: 0_0

Product: 256_1

OS Version: 10.0.18362.2.0.0.256.48

Locale ID: 1033


Extra information about the problem

Bucket ID: LKD_0x1A8_KEYBD_HOTKEY_OSDwmNotVisible_dxgkrnl!DISPLAYSTATECHECKER::CreateBlackScreenLiveDump

Server information: ae6c52ca-da3e-42c9-a9bb-b80a634f2ca5


In addition to checking the event history, I had checked the memory, finding no errors. I recently reinstalled Windows and the issue reappeared within the day I completed the installation.

:)

 

Black Screen, Screen Flickers, Random Freezes

Hi,



Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue.

I suggest you to follow the steps below and check if it helps.

Method 1: I suggest you to update the Display drivers and check if that helps. If that issue persist please uninstall and reinstall latest drivers available in manufacturer website.

• Press “Windows + X” and select Device manger.
• Select Display Adapter and expand the driver icon.
• Right click on the driver icon and click on Update.
• Follow the onscreen instructions to update the driver.

Refer the link below and check if it helps

Troubleshoot black screen problems

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems



Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

***RANDOM*** BLACK SCREEN Windows 10


I have tried everything to fix this, but it still happens.
Is this a common issue? I can't be the only one out there with this problem.

I'm experiencing RANDOM black screens. It can happen anytime. It doesn't happen super often, but it happens. The thing is that my laptop is unreliable since I'm using it for teaching purpose online. This is upsetting, especially because I have got a very good system. I love my laptop, it works great, there's only this out of nowhere every once in a while sudden black screen issue that totally pisses me off. Is it because of Windows 10??? I have had this problem right off the bat as I got my laptop. It came with pre-installed Windows 10 Home edition. I have tried everything they suggest on the internet. Uninstalling / reinstalling drivers, changing power settings, changing contrast settings and whatever else they suggest.

Anyone, please...

Thank you!

D.