Windows 10: Windows 10 2004 stuck on welcome screen

Hello.

This is all I know. I am on windows 10 version 2004. My laptop was working normal till a while ago. I shut down and went to do some work. Now when i power on it comes to the welcome screen and gets stuck. Mouse is moving but no response. My laptop fans spin at full speed. I restarted the laptop multiple times but the same thing happens.


In the last week when I was using my laptop, twice it started using 100% cpu and task manager shows ' system' is using most of it.


I got into safe mode and turned off credential manager and set windows update to automatic delayed start as recommended by a quick google search but nothing helped.


Please help resolve this.

:)

 

Windows 10 stuck on welcome screen

Hi Catherine,

Thank you for posting your query in Microsoft Community. I apologize for the inconvenience caused to you and appreciate the steps taken to solve the issue.

I suggest you to perform a Automatic Repair using a Windows 10 ISO media by following the steps provided below:

• Go to the Microsoft software download website and create Windows 10
  installation media.
• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot>Advanced Options.
• Click on Automatic Repair.

After the repair is complete, check for status.

Hope the information is helpful. Keep us posted on the status for further assistance.

 

Windows 10 stuck in Welcome Screen

I am helping an older family member with her computer. Your suggestions are not helpful because she cannot get to the start menu. She stuck on the windows 10 welcome which she in fact did not intentionally install. She wants to go back to windows 7.

 

welcome to windows 10! screen stuck

Hi,

Welcome to Windows 10 family. We appreciate your interest in new operating system.

I realize the inconvenience caused to you, as you are stuck in reboot loop while upgrading to Windows 10, we will help you to resolve this issue.

Do let us know the following to assist you better:

• Were you able to see any error code/ error message with this issue?
• What is the make and model of your computer?

As a basic troubleshooting step, disconnect all peripheral devices from the computer except the keyboard and the mouse.
Perform a hard reboot and try to boot normally into the computer and see if it works properly this time.

If the issue still persists, try the below troubleshooting steps as the boot files of current operating system might got corrupted.

I suggest you to download Windows 10 ISO file, create an installation media from other working computer to perform Startup Repair of the computer that you are unable to boot.

Using ISO file to perform Startup Repair will allow the device to boot the system to Windows Recovery Environment and tries to repair the device.

Step 1:
I suggest you to try Startup Repairing the Windows and check if it helps.

Download the Windows 10 ISO and create a Media Creation tool and then perform Startup Repair.

Refer to the following link: Installing Windows 10 using the media creation tool

(Refer to the section "Installing Windows 10 using the media creation tool” in the above article for creating the tool).

Step 2: After creating the tool perform Startup Repair.

I would like to inform that, if your Windows 10 is not able to boot or startup, Startup Repair will come into action and try to diagnose and fix the issue. It will scan system files, registry settings, configuration settings and
more and try to fix the problem on its own, automatically.

Perform the Startup Repair:

• When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be
  F12.
• The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
• Restart the computer, when the manufacturer's logo is displayed, keep pressing the
  Boot menu option key to enter the boot menu and change the boot option to
  CD\DVD ROM.
• After you boot your computer using Windows 10 DVD, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
• Select the correct time and Keyboard type.
• Click Repair your computer in the lower left corner
• Click on Troubleshooting, advanced option and then click
  Startup Repair.

Hope it helps. Kindly update the status of upgrading the computer to Windows 10 for further assistance.

Thank you.