Windows 10: Windows 10/Alexa App will not launch

Alexa App problem. It will not launch.I have only basic systems knoweldge.I have Windows10 laptop. I have changed my ISP and need to reset my Alexa-I have downloaded the Alexa App from the MS Store several times. I have the Alexa icon but it will not launch-all I see is a blue screen with the Alexa icon and 3 pulsating blue dots....letting run for 15 minutes but no change. My ISP connection is basic/ slow c.6Mbps download/c.5Mbps upload but enough to browse and to run my most used apps mostly MS Word. I have tried 1. Reinstall Alexa App 2. Turn my router off then on. 3. Browsing to see i

:)

 

Alexa App on Win10.

Win10 1909. Strange problem with Alexa app from MSoft Store.

Alexa on Win10 is the only Alexa device that will not play BBC Radio.

Me: (To DESKTOPPC Alexa) "Alexa, play BBC Radio 2"
Alexa: "Here's Radio 2"
App: (On DESKTOPPC) "BBC Sounds"
Silence.

Me: (To Echo Alexa in the Hallway) "Alexa, play BBC Radio 2 on DESKTOPPC"
Alexa: "Here's XXX" (A completely different TuneIn station)
App: (On DESKTOPPC) Plays the TuneIn station that I did not ask for!

I have the BBC Skill on the app. So I say...
Me: (To DESKTOPPC)... Open BBC.
Alexa: Choose a station or program.
Me: Play Radio 2.
Alexa: Here's Radio 2.
Silence. The above works fine on other devices.

I'm thinking this may be a Win10 settings problem, although I have no idea which. When I go into Sound Settings on Win 10 and choose "App volume device preferences" the volume slider against Alexa is greyed out. All other media/music apps are shown in blue and the slider can be adjusted. Kind of strange in that Alexa works (voice-wise) in all respects other than BBC radio. So for example if I say to DESKTOPPC.. Alexa Play Music ...it plays music. Despite that the App volume slider in Win10 settings is still inactive. This suggests the Alexa Win10 app installer is not installing properly.

 

Alexa App

Hi NV. I'm Greg, 10 years awarded Windows MVP, here to help you.

Here are fixes for the Alexa app in Windows 10:

https://www.makeuseof.com/alexa-not-responding-...

https://www.chainfactor.com/amazon-alexa-app-no...

https://www.techrepublic.com/article/how-to-use...





Feel free to ask back any questions. Based on the results you post back I may have other suggestions if necessary.

______________________________________________

Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.

 

Alexa App

The font in the Alexa app for PC is too light I can barely see the text in the app. I have changed the font in Windows yet I cannot change the font in the Alexa app for PC. Does anyone have a suggestion for correcting the problem?

Thank you