Windows 10: windows 10 and kobo reader

Hi,

I recently upgraded to windows 10. My computer won't recognize my Kobo touch ereader.

The ereader says "connected and charged" when I plug it in. This is what usually happens but now, it does not open the device on my computer. it is not in my devices nor is it in the "safely remove hardware" list where it always appears. The ereader should not be unplugged without ejecting it properly. this is impossible because it's not recognized.

I am not computer savvy. I have restarted my computer several times. I have gone to the devices and printers in control panel and tried clicking on "add a device' but it says none found. the USB port seems to be working and I have tried the ereader in other ports without luck. I tried it on my husband's laptop, too and he has windows 8 I think. didn't work there either.

if the ereader says it is connected, I am assuming the cord is OK. I don't have another that fits the ereader.

I have called Kobo and done a factory reset of the ereader. I don't know what else to do.

I can connect my ereader to the internet through wifi.

I have read all I can find on the internet but nothing has worked for me.

Thank you to anyone who tries to help me

:)

 

Kobo reader and Windows anniversary update

Since the Windows 10 Anniversary update, my Kobo Glo reader is no longer recognised by my laptop when connected via USB. It is also not recognised by the Kobo desktop app nor Adobe Digital Editions. Accordingly no new books can be added if purchased
from a store apart from Kobo. Kobo say that Microsoft is preparing a "build" to rectify the problem. Does anyone know of this "build"? In the meantime does anyone have any suggestions as to how the Kobo reader can be recognised by the Windows anniversary build?

 

Kobo e-reader.

--I have the same problem with the KOBO HD GLO

just got to wait for a fix

Kobo help center clueless..

I use the kobo glo to take out library books

I am being patient

 

windows 10 does not recognize my Kobo ereader

Same here. Windows 10 does not recognize my Kobo Aura One.

But on my other PC with Windows 7 the Kobo Aura One is recognized properly.

Some information on the Win 10 rig that causes the trouble:

• Surface Book, 16GB
• Win10 Pro, 64 bit, Version 1607
• Kobo Aura One, Software version 4.2.8110
• Kobo Desktop 4.2.6122

Here's what I have tried so far:

• Factory reset of the Kobo device
• Tried various different USB cables in various ports
• Installed the Kobo desktop app
• Searched for the most recent updates/patch for the Kobo device and installed them
• Searched for the most recent updates/patch/drivers for my Win10 rig and installed them
• I have tried the steps suggested by Mario Tum (Dec 26)
• Asked Kobo customer support for help (they asked me to try some default stuff like re-plugging in the USB cable, but no real help so far; they told me they have passed the issue to 'someone else' within Kobo - whatever that means)

Nothing resolved the issue. Since my Win7 rig recognizes my Kobo Aura One without any problems, I guess the problem lies with Win10.