Windows 10: Windows 10 and two fairly complicated tax returns were just about completed. HELP!!!

I recently installed Windows 10 on my HP laptop and was just working on income tax returns on UFile which I just installed yesterday. I left my laptop on for a few hours during supper time and when I came back to my laptop, I had the message « Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately. » Unfortunately, the laptop seems to be frozen on that screen. I have no cursor, therefore no way to click on Continue or Quit. I have turned the laptop off but when I turn it back on, and sign in, I end up right where I left off with no access to any other options, with two fairly time extensive tax returns that I can’t access. HELP!!!

:)

 

Turbo tax will not open

Hi Max,



Thank you for contacting Microsoft Community. I understand that you have an issue with using
turbo tax 2015. I will surely help you to fix this issue.



This issue may occur if the turbo tax 2015
is corrupt.

Method 1:

I suggest you to perform a clean boot and check. Setting the system in a clean boot state will help to identify if any third party applications or startup items are causing the issue.

How to perform a clean boot in Windows

How to perform a clean boot in Windows

Warning:

1. Applies to Windows 10.

2. After clean boot troubleshooting steps, refer to the section "How to reset the computer to start as usual after troubleshooting with clean boot" in the provided link to return your computer to Normal startup
mode.

Method 2:

If the issue persists, you may have to uninstall and re-install the
turbo tax 2015. Check if it helps.

To uninstall the software follow these steps:

• 
  Right-click on
  Start Button and click on Programs and Features.
  
• 
  Right-click on the
  turbo tax 2015 and click on Uninstall.
  

Note: Make sure you have the installation media for
turbo tax 2015 before uninstalling it.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

Tax Return Files Gone ???


Don't use Turbo-Tax.

rs

 

Windows Updated(16299.309).KB4088776 Restart is required to complete.

Hi dalchina. Good news, I followed your suggestion and reinstalled the update and now it appears as "installed correctly" *Biggrin Maybe it was not necessary to run the Windows Update Troubleshooter or maybe if necessary. But using it I do not think it could have worsened something. The installation was very fast, unlike the first time it showed step 1 and step 2 completed.

Thanks for the suggestions and for the time to respond Best regards.


And thanks for the tip of that program, I'll have it on my list.