Windows 10: Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

Discus and support Windows 10 app Dolby Access wont download - stuck on acquiring license (paid) in Windows 10 Software and Apps to solve the problem; I have a paid copy of Dolby Atmos/Access, it will not download on my Surface pro 5 It is stuck on Acquiring License This has persisted beyond the... Discussion in 'Windows 10 Software and Apps' started by Babou Tunt, Jan 4, 2019.

  1. BABOU TUNT
    Babou Tunt Win User

    Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)


    I have a paid copy of Dolby Atmos/Access, it will not download on my Surface pro 5


    It is stuck on Acquiring License


    This has persisted beyond the device being re-imaged so it is not an OS issue it seems.

    :)
     
    Babou Tunt, Jan 4, 2019
    #1
  2. HJ ORINES OSIAS
    HJ Orines Osias Win User

    Stuck at "Acquiring License"

    Hi. I am trying download some apps in Windows Store. But it got stuck at " Acquiring License" Because of this, I cannot update the pending apps. Is there a solution for this?
     
    HJ Orines Osias, Jan 4, 2019
    #2
  3. MICHELLE HER
    Michelle Her Win User
    Error in trying to download Dolby Access

    Hi Lucas,

    The Dolby Access app requires a Windows 10 version 15063.0 or higher, and a
    x86 architecture. Incompatibility might be one of the reasons why you can't download the app.

    Having that said, can you tell us the Windows 10 build and version you're currently on? You may check it by following these steps:

    • Press the Windows + R keys from the keyboard to launch the
      Run dialog window.
    • Type winver, then press the Enter key. You may then see the Windows 10 version and build you're in.

    We'll be waiting for your response.

    Regards.
     
    Michelle Her, Jan 4, 2019
    #3
  4. RECON-UK
    Recon-UK Win User

    Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

    Windows 10 upgrade license

    Ahem... lost my activation when upgrading from AMD Phenom II to my XEON...
    Installed "legit" activated Windows 7 Ultimate x64, and yes i paid for the license originally, but that key no longer works.. i paid more than enough to MS *Shadedshun :shadedshu:
    Anyway once 7 is installed.. go here... https://www.microsoft.com/en-gb/software-download/windows10
    Click Upgrade Now, it will give you a download with an app that gives you legit activated Windows 10 based on your Win 7 activation.


    Windows 10 app Dolby Access wont download - stuck on acquiring license (paid) untitled-png.png
     
    Recon-UK, Jan 4, 2019
    #4
Thema:

Windows 10 app Dolby Access wont download - stuck on acquiring license (paid)

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