Windows 10: Windows 10 app problem

My computer has Windows 7 Home Premium installed with Service Pack 1 and has just been updated but Microsoft says I have to have Windows 7 Home Premium with Service Pack 1 to get the app. How do I get my free upgrade to Windows 10?

:)

 

Windows 10 login problem

Hi. I installed windows 10 on my friends computer, and his computer has a problem with overheating, so when I wanted to type his account details, the computer shut down. Then when I reopened it, is displays "Other User" and under are two columns, where
it says to type the email and the password. I tried three different accounts and it says that the password is incorrect. Please, help!

 

Windows 10 Problem

After I updated Windows 10 today as I was instructed, I can no longer get on the internet. My wifi no longer shows up to click on it. It was working fine until I allowed the install. I have tried restarting the HP Spectre x 369 laptop and the router,
but this has not helped. (I am using a borrowed Apple computer to search for a solution.) I need help to get back online. Can anyone help or tell me who I might contact for help?

 

Hiya Larry and welcome to the forum *Smile

What does winver say your Windows version is? ie Does it say Service Pack 1?

 

It says 6.1.7601 Service Pack 1 Build 7601

 

What is the line above that one? Best to post an image of the winver output window. Something like this:

 

Hi Larry,

Open an elevated command prompt (admin) and type:

schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

Click enter


This will reset the Windows compatibility checker. You will need to wait 15 minutes or so for it to reset properly. Then try to perform the Windows upgrade and hopefully it will work this time.

 

I have been away for a while. The last solution provided did not work. I have successfully installed Windows 10 on my laptop but still am unable to get the app on my desktop.

 

Hi,

You could try to manually upgrade via an installation disk. The installation media is available on the Microsoft site.

https://www.windowsphoneinfo.com/threads/download-windows-10-iso-file.1980/?filter[2]=Installation and Setup