Windows 10: Windows 10 Audio stuttering when connecting Hearing Aids with Bluetooth

I am using a Surface Book with Windows 10 and try to connect my Phonak Paradise Hearing Aids via Bluetooth with my Surface Book. The connection is established, but Audio stutters every 3 to 5 Seconds. I tried every solution I could find: Bluetooth trouble shooting, deinstalling the Bluetooth drives, deinstalling the audio drivers, and finally I reset my entire Windows 10. But nothing works, the stuttering is still there.


The Surface Book uses a Marvel AVASTAR Bluetooth Radio Adapter, as far as I know. Maybe it has something to do with the Bluetooth Chip? In older Versions of Windows, there was a setting in the device manager for the Bluetooth Adapter for energy settings and you cold disable “computer can turn this device of”, but this is no longer there.


I am very thankful for any suggestions. I don’t want to by a new Laptop just to be compatible with my hearing aids!


Thank you very much

:)

 

How to connect Bluetooth Hearing Aids on Windows 10 computer?

Hi,



Thank you for writing to Microsoft Community Forums.



What is the make and model of the Bluetooth hearing aid?



Yes, you can use your Bluetooth hearing aids as an Output device, if the device is compatible with Windows 10. I will suggest you with the steps to set Bluetooth hearing aid as the default playback device.



Before setting your hearing aid as the default device, it is required to configure the Bluetooth device. Please refer this article
Connect a Bluetooth device
to connect a Bluetooth device and go ahead with the below suggested steps.



1. Click on Start, type in Control Panel.

2. In Control panel, click on Hardware and Sound.

3. Under Sound, click Manage audio devices.

4. In the Sound box, click the Playback tab, select the Bluetooth Hearing aid, click
Set Default, and then click OK.



You can also refer the article from HP regarding
how to connect a Bluetooth Device on Windows computer.



Hope it helps.





Muralidhar

Microsoft Community Moderator

 

hearing aid bluetooth connection

Thanks for the info. I had moved in that direction already but my hearing aids were not listed. My hearing aids are listed as a Bluetooth device on my computer but they do not appear on the sound card window for some reason. Is there a way I can get the
sound card to locate them?

 

How to connect Bluetooth Hearing Aids on Windows 10 computer?

Is it possible to use Bluetooth hearing aids as an output device in the audio configuration in Windows 10 [Version 10.0.17134.471] on an HP Pavilion HPE Desktop Computer?



***Tile modified from Bluetooth hearing Aids***