Windows 10: Windows 10 automatically scrolling

Hi there,


I am having a problem with Windows 10 automatically scrolling downwards in certain situations.

My system was fine this afternoon, but when loaded Google Maps to check an address, I noticed a problem. I did not install new software or hardware today.


I have no control over downward scrolling in some applications, e.g.

• In File Explorer, in the left-hand pane with drives and folders
• In the Start button menu, where the program list automatically scrolls
• In Google Maps, where the view automatically zooms into the smallest zoom level regardless of which browser I use
• In certain dialogs, such as the Mouse Properties, where the Double-click speed or Select a pointer speed sliders automatically pan to the right

I have tried these troubleshooting methods, all without success. I have restarted my system MANY times.


Hardware

• Changed to a different mouse wireless
• Changed to a different mouse wired
• Changed to a different keyboard wireless
• Changed the USB port for mouse/keyboard receivers
• Uninstalled all Mice and other pointing devices in Device Manager and allowed Windows to reinstall the drivers

The problem remained through all hardware changes so I concluded the mouse/keyboard hardware were not at fault.


USB devices

• I checked that all hardware devices were oriented correctly e.g. no devices had buttons depressed
• I disconnected all USB devices and receivers Bluetooth, external HDDs, touchscreen, game controllers. After this, the only devices connected were the keyboard and mouse.

I concluded that USB-connected devices were not at fault.


System

• I restarted in Safe Mode and the problem persisted.
• I ran Windows Update and installed a fresh update.
• When this didn't work, I restored to an earlier System Restore point and the problem persisted.
• I ran Windows Update again and the problem persisted.
• I am running Windows 10 Home 64-bit v1903, OS build 18362.836
• I created a new user and logged in using this new user profile and the problem persisted.

Linux test

• I loaded a Linux VM that I have installed and the problem DID NOT persist.

I concluded this was a problem isolated to Windows, and therefore it did not seem to be a hardware issue.


Windows settings

• I disabled the "Scroll inactive windows when I Hover over them" setting in Settings > Devices > Mouse, and this had no effect. I reset it, and still no effect.
• I changed settings in Personalisation:
  • Changed Background from Slideshow to Picture
  • Turned off "Automatically pick an accent colour from my background"
• This had no effect.

Virus scan

• I have an active subscription to Trend AV, and I ran a full anti-virus scan, which found no problems.

Check utilities

• Using an elevated command prompt, I ran these utilities:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth
  • sfc/scannow
• None of these resolved the problem

Can someone please suggest a solution to this problem?

:)

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.

 

automatic scrolling of windows

Thank you for the information.

First, we suggest that you try the troubleshooting steps provided by Ruth Buruga on this

link.

If that didn't work, you can check the information and solution provided on the links below:

Automatic-Scrolling

Auto-scrolling-in-Windows-10

We will wait for your response.

 

scrolling bad

New event. When placing cursor over a list or row of columns, even the volume bar scrolling is automatic and proceeds to one end of the series and stops. The scrolling also stops when I move the cursor away from the list but am unable to select anything in the list. Not all the possible lists are effected. Other sites have recommended mouse/kb fixes. Have tried all those but the phenomena persists. Have not had any known updates recently and don't have a restore point to try. Any other suggestions? W10Pro 1903