Windows 10: Windows 10 becomes nonresponsive but mouse pointer still works

I’m seeing a weird Windows 10 behavior on a colleague’s computer. Every 20 minutes or so, the computer becomes nonresponsive - all onscreen buttons stop working, text cannot be selected in an application like Word nor can menus be accessed, icons on the desktop cannot be selected, the Start menu does nothing, etc. Keyboard shortcuts don’t work either.But the mouse pointer still moves, and if Task Manager is open, it still works fine and is the ONLY application that remains responsive. And it shows no unusual behavior - nothing hogging CPU or RAM or disk.The computer remains in this unresp

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Mouse Pointer

Hi,

You can customize your mouse in a variety of ways in Windows. To change how your mouse pointer looks, you can follow the steps below:

• Right-click on the Start menu, then click Control Panel.
• Select Mouse, then go to the Pointers tab.
  
• Select the pointer you prefer from the drop-down list, click
  Apply > OK.

If you want to use a pointer that is not on the list, you can download it online. After that, go to Control Panel > Mouse > Pointers tab again, then click
Browse.

Update us if it addressed your issue.

 

Mouse pointer 'None' scheme not working

Hello Raptor226,

Thank you for writing to Microsoft Community Forum.

In regards to your concern, kindly help me with following questions:

1. What is the make and model of the computer?
   
2. Is it a wired mouse or a wireless mouse?
   

Driver incompatibility is one of the possible reasons why you're having issues with your mouse. Having said that, we recommend performing the methods below:

Method 1: Uninstall the mouse drivers from device manager.

• Press Windows + R keys to open
  Run window.
  
• Type devmgmt.msc in the run option and click
  OK.
  
• Search for the mouse drivers and click Uninstall.
  
• Restart the computer and check if that helps you.
  

Method 2: If Method 1 doesn’t resolve the issue, you can install the latest mouse drivers from the manufacturer’s website for the mouse pointer to function.

Additional Information: You may go through the suggestions provided by
Greg Carmack - MVP dated October 5, 2018 on
Mouse pointer not working correctly after Windows 10 update to version 1809 and also an article about

Mouse, touchpad, and keyboard problems in Windows 10.


Disclaimer: While performing these steps, there might be a risk of data loss. You may take a backup of the data before performing the steps.

Hope it helps.

Mala S

Microsoft Community - Moderator

 

Mouse Pointer Randomly Disappears

I'm on Windows 10 Pro, 10.1.19044, and have been for some time. My mouse pointer randomly disappears, even though it can still function. I have used an Anker Vertical mouse at work and at home for a few years now. The one I use at work died recently. I looked through Amazon for choices for a vertical mouse. I chose a more equipped Anker one with buttons for going backwards and forwards. My employer paid for it. Within the first day of using it, my mouse pointer disappeared. I'm significantly visually impaired and therefore, have a large pointer that is purple. I don't see purple on anything I do at work, which makes this a good mouse pointer color.
I restarted my computer. That didn't help. I can see where the pointer is supposed to be, e.g, if I try to move the pointer over some choices in a drop-down list, each one appears like it has focus, but I can't work this way. I went to Task Manager and was able, sort of, to find applications and stop them. Once, closing Firefox fixed it. Another time, closing the Windows magnifier made the pointer reappear. Before we send it back to Amazon, does anyone have any suggestions on how to fix this problem? I've never had this happen before, and I assume it's the new mouse that is at fault. Sometime last week when I began using the new Anker mouse, Windows 10 updated itself. I don't know if that is the problem, but I assume it's the mouse.

Any suggestions for how to fix this? Thanks.