Windows 10: Windows 10 Black Screen after updating graphics drivers

Yesterday, I decided to update my graphics drivers. When the update was complete, the installer said that a restart of the computer was required. After I did that, my computer will refuse to boot. I am stuck on a black screen without a cursor. I can toggle caps lock, num lock, and scroll lock though. I've tried most of the common solutions on the internet yet none fixed my problem. Somebody please help.

:)

 

Windows 10 Screen Flickering Black and Graphical Glitches

Hi Daniel,



Welcome to Microsoft Community and thank you for posting. We appreciate your interest in Windows 10.



I understand the inconvenience that you are unable to access the system after an update on Windows 10, we will help you with this issue.

As the issue does not persists in safe mode I suggest to perform the below troubleshooting steps and check:

Follow the below steps:

• 
  From the Lock screen, click on
  Power button.
  
• 
  Press and hold the Shift key from the Keyboard and Click on
  Restart and try to enter the Safe mode.
  

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

• After your PC restarts to the Choose an option screen, select Troubleshoot
  > Advanced options > Startup Settings >Restart.
• After your PC restarts, select a startup setting as Safe Mode with Networking by pressing the corresponding number.

Once you have entered into the Safe mode then, try to update the drivers

Step 2: Check if the NVIDIA graphics card is detected in device manager. If it is detected, update it's drivers and check if that helps.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  In the list of Hardware categories, double-click the category your device is in and then double-tap the device you want. For example, to see your video card, click Display adapters, and then double-click the video
  card name.
  
• 
  Click the Driver tab, click
  Update Driver, and then follow the instructions. You might be asked for an admin password or to confirm your choice.
  

Step 3: If that does not fix the issue, please reinstall the display adapter drivers.

• 
  Right click on the Start button from the desktop and select
  Device Manager.
  
• 
  Locate and expand Display adapter.
  
• 
  Right-click on the Display adapter that is listed and click “Uninstall”.
  

Restart the computer and download, install the latest drivers from the NVIDIA website.

http://www.nvidia.com/Download/index.aspx



For blue screen/ Black screen errors, I suggest you to refer to the below Microsoft articles:

Troubleshoot blue screen errors

And,

Troubleshoot black screen problems

Hope this information helps. Reply to the post with updated status of the issue to assist you further.

 

Black screen after updating display drivers

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that after upgrading the graphics drivers, you are receiving a Black screen. I’ll certainly assist
you with the issue.



However, please let us know:

• 
  When exactly do you see a black screen?
  

• 
  Are you able to boot the computer to the login in screen?
  
• 
  What is the make and model of the computer?
  

I suggest you to try refreshing the graphics driver by using the key sequence
Windows logo key + Ctrl + Shift + B and see if that helps.



I would suggest you to try booting the computer into Safe Mode and try disabling the display driver. Refer
the article on Start
your PC in safe mode in Windows 10.



After booting the computer to Safe Mode, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Disable device.
   
4. 
   Restart the computer.
   

If this allows you to boot the computer to normal mode, try uninstalling the driver.
To do this, refer the steps mentioned below:

1. 
   Press
   Windows logo key + X, and select Device Manager.
   
2. 
   Expand
   Display Adapters.
   
3. 
   Right click on the
   Display driver and select Uninstall.
   
4. 
   Restart the computer.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Graphic Problem With windows 10 and black screens issues while web surfing and playing videos.

Hi Reza,

I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.

This issue might occur if graphics card driver is corrupt.

To assist you to better, please provided us the information below:

• When you say that "And sometimes stutters for no reason during Web surfing", is the issue occurring while browsing through a particular browser or through all the browsers installed on the computer?
• Are you getting any error message?
• When you say that "black I install the last version of my graphic card ", how exactly have you tried to update graphics card driver?
• What is the make and model of the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting with black screen issues and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-black-screen-problems

Please get back to us with an update on black screen issue, we will be happy to help.

Thank you.