Windows 10: Windows 10 Black Screen During Install

Hey guys,


I was installing windows 10 (8.1 before) on my Dell inspiron 15 7000 series (7537), and it progressed to restarting after the installing drivers step, but after the restart and going through the dell startup screen, everything went black. The HDD light is stuck on and not flickering like it normally does. There is no cursor or anything on the screen, it's just black. I waited for an hour and nothing changed, so I thought maybe it was frozen, so I restarted the computer via hard reset, which took it to a "attempting to recover update" screen, but after a few seconds on that screen it went immediately back to the black screen.
Its been about 30 min since that hard restart and its still black, HDD light still on, and nothing seems to be happening. Does anyone have any solutions to this???
Thanks!

:)

 

Black screen after upgrading to Windows 10

Black Screen during installation

Please read:

• Black Screen after upgrading to Windows 10
• Troubleshoot Black Screen Problems in Windows 10

 

Windows 10 shows black screen with frozen cursor during installation of updates

Hi,

A corruption or incomplete installation may be the possible reasons why you experience black screen during installation of the update. To resolve your concern, we suggest that you download and run the

Windows Update Troubleshooter for Windows 10 to diagnose update issues. You may also perform the instructions in this article:

Troubleshoot black screen or blank screen errors. This will let you see a black screen before signing in to Windows 10, see a black or blank screen after signing in to Windows 10, and see a black or black screen during setup or upgrade.

Feel free to post back if you need more help.

 

Same problem here man. Sigh I should have backed up.

Problem's been going on for hours

 

exactly the same (Dell laptop)
after the 2nd time when I rebooted it removed the update and went back to 8.1 and re-downloaded 10 then did the same again the next time I tried but no HDD light permanently on the 2nd time around

 

I have a sort of update...

I unplugged the laptop from its power supply and did another hard reset. This took me back to the recover installation, an then to a reverting back to your old software screen. After 10 min on that screen it took me back to the windows 8.1 login, and now its loaded everything back to normal on 8.1. I'm debating trying to install it again...

 

I can't hard reset, its a shared PC.

Its been 4 hours dammit

 

Update 2...

Well, I decided to try again. The update has been redownloaded and I just started the installation. Hope this round works!

Nightrise, are you sure you can restart your computer? I think it's just going to stay black until you restart it twice somehow.

 

let us know how it goes, I replied above, it re-downloaded for me but did the same when installing

 

Yes I can restart (pressing the power button), but every time it reboots it just gets to the black screen+cursor after getting past the OEM loading page.

Restart it twice???

 

yours appears to be a different problem, we don't have a cursor

 

Hmm. If it's a laptop try disconnecting the power supply and then restarting. That worked for me. (I think its because it needs to have the power plugged in to continue installing, and if it is unplugged then as a safety feature it goes back to your old windows to prevent data loss. 100% pure guess though.)

 

I'm starting to suspect it may be a video issue but that's just a late night guess. Will leave it on while I call it a day.

 

I had the same problem updating my 8.1 Pro X64 system, hung at black screen with mouse still working.
I had to hard reset 3-4 times then I started getting flashes of the Desktop and the hung screen.
A few more resets and ity stayed on the Desktop long enough for me to click on Settings, Power, Shift+Restart which took me to the recovery screen where I was able to chose Rollback. It started to rollback then hung. Another hard rest and the restore to 8.1 finally actually started and completed and I'm now back to 8.1.

What is strange is the Windows Update screen opened immediately and it said Downloading Windows 10, which I already had. I checked and it had wiped out the $Windows.~BT folder and was downloading it all over again. Currently at 61%.

No idea what is wrong but it seems to be video related. I have a ATI Radeon HD 3450.

I'm downloading the ISO via the new WIn 10 MediaCreationTool and will create a flash drive to try the upgrade from next time.

 

Update 3...

Files have been copied and it restarted successfully. Now it's starting the "Installing features and drivers" where it got hung up last time after it completed this step. Lets see how this goes...