Windows 10: Windows 10 black screen issue.

Hi today my laptop asked for an update and I restarted. After the update completed, the laptop booted but it hanged and the screen went black for a min. and then cam back but the taskbar hanged so I just turned off the laptop from the home screen. When I started it again, after login I saw a black screen which didn't go. Then I went to Advanced options and selected Uninstall latest Quality Update. So it showed uninstalling update for 15-20mins. but it seemed that it got stucked. So I hard turned off the laptop through power button. Then when I started it turned on normally,then after entering

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Black screen issue on Windows 10.

Hi Preet,

I appreciate if you could answer to a few questions to narrow down to the issue.

• What is the make and model of the computer?
• Did you install any third party security application?
• Does the black screen goes automatically after a period of time?

As an initial troubleshooting step, I suggest you to refer to the article provided below and c heck if that helps.

Troubleshoot black screen or blank screen errors

Hope the information helps. Let us know if you need further assistance. We will be happy to help.

Thank you.

 

Black Screen on Startup

Hello,

Could you please answer few questions:

• 
  When you say “Now, nothing is on my desktop” what exactly are you referring to?
  
• 
  Are you getting black screen after Sign in?
  

If you are getting black screen after sign in, I would suggest you to follow the steps mentioned in the below help article and check if it helps.

Troubleshoot black screen problems

Troubleshoot black screen or blank screen errors

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.

 

Black screen error

Hello,

There are several reasons why you are facing a black screen issue. One of these is due to outdated or incorrect device drivers. For us to figure out what's causing this, provide more details by answering the listed questions:

• Can you confirm to us if you are using a laptop or a computer?
• Have you made any recent changes to your device prior to this happening?
• What exactly were you doing when the error occurred?
• Have you tried any troubleshooting steps to resolve this? If yes, specify all of the steps that you have done.

As an initial part of troubleshooting, we suggest following the steps given on this article:

Troubleshoot black screen or blank screen errors. This will help you diagnose and rectify most of the known black screen concerns.

We will wait for your response.