Windows 10: Windows 10 Blue Screen Error

Hello,

When I want to turn on my PC Desktop PC, before password page I have a blue screen error with this error info: UNEXPECTED KERNEL MODE TRAP.

I restart computer several times and computer turns on. Also I don't have Blue Screen Troubleshoot in my troubleshoot list. My windows version is 1909. Can you help me?

:)

 

Error. Blue Screen

Hi,

In addition to the above mentioned solutions by Community members, I would like to add the following:

Before we proceed I would like you to answer the following question:

• 
  What is the make and model of your computer?
  
• 
  Did you make any changes prior to the issue?
  

The issue might occur due to Viruses, or something changing/deleting in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Blue screen error - SYSTEM_SERVICE_EXCEPTION

Hi,

Blue screen errors usually occur due to system file corruption and outdated drivers. For us to provide an effective solution, we would need you to answer the following questions:

• Which build of Windows 10 is currently installed on your computer?
• What changes have you made to the device before you encountered these errors?

In the meantime, we suggest performing the steps available in this link. It serves as a guide on how
to troubleshoot blue screen errors in Windows 10.

We're looking forward to your response.

 

blue screen error

Hi Charles,

Welcome to Microsoft Community and thank you for your interest in Windows 10.

• What is the exact error message are you getting?

I suggest you to follow the troubleshooting steps from the below article and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.