Windows 10: Windows 10 Blue Screen

I have a newly installed Windows 10 Pro computer that has given me a blue screen every couple days to a week.


The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff8006cfbf6cb, 0xffffb305e507ee00, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: f5a041a7-90e1-463c-a94f-f29a4a527d7a.

Fault bucket 0x3B_c0000005_nt!RtlpExecuteHandlerForException, type 0

Event Name: BlueScreen

Response: Not available

Cab Id: ccde2e7d-de25-48e6-95a7-d5bb48d217da



Problem signature:

P1: 3b

P2: c0000005

P3: fffff8006cfbf6cb

P4: ffffb305e507ee00

P5: 0

P6: 10_0_17763

P7: 0_0

P8: 256_1

P9:

P10:



Attached files:

\\?\C:\WINDOWS\Minidump\040719-7921-01.dmp

\\?\C:\WINDOWS\TEMP\WER-12640-0.sysdata.xml

\\?\C:\WINDOWS\MEMORY.DMP

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C2E.tmp.WERInternalMetadata.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C2F.tmp.xml

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C3D.tmp.csv

\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER3C4E.tmp.txt



These files may be available here:

\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_3b_289a633919d35453b51c764fba79997455794f54_00000000_cab_19648ba6



Analysis symbol:

Rechecking for solution: 0

Report Id: f5a041a7-90e1-463c-a94f-f29a4a527d7a

Report Status: 268435456

Hashed bucket:

Cab Guid: 0

:)

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.

 

Blue screen issue on windows 10

Hi,

Thank you for posting the query on Microsoft Community.

I appreciate your interest on windows 10.

I understand your concern and will help you with the issue.

To begin with troubleshooting I would like you to answer the following question:

• 
  Could you please provide the make/model of your laptop?
  

The issue might occur due to Viruses, or something changing/deleting
in Registry Files, a failure during Bootup, or a corrupt file which could be due to age of a computer or viruses or somebody tampering with files.

I suggest you to follow the step below:

Step

I suggest you to refer the article below and check if it helps:

Troubleshoot blue screen errors

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Please get back to us with updated status, we will be happy to assist you.

 

Windows 10 - Blue Screen / WatchDog Violation

Hi,

Incompatible drivers can cause the Watchdog Violation blue screen error. We'd like to learn more about your concern so that we can provide the proper resolution. We just have a few questions for you:

• Which build version of Windows 10 is on your computer? To check, click
  Start, type winver, and press Enter. For example, 14393.1066.
• Are you using a third-party antivirus program?
• Did you make any changes to your computer before this started happening?
• What troubleshooting steps have you done so far?

As an initial recommendation, we suggest carefully following the steps suggested

here for troubleshooting blue screen errors. That article was specifically created for resolving stop (also called blue screen) errors that happen in Windows 10.

We'll wait for your response and the results of the initial troubleshooting.