Windows 10: Windows 10 - bluetooth headphones connected with sound disappearing after 5 minutes

Hello,

I have a problem with my wireless headphones Sennheiser hd 4.40 bt. After connecting them to bluetooth, the sound dissapear after like 5 minutes, but device is still connected.

The main problem is after those 5 minutes, when i try to open Sound Settings there is error with message: Windows Shell Common Dll is not responding.

Sometimes it even cause bluescreen.

I tried to connected headphones to another pc (using same bluetooth adapter) and it worked without a problem, also when i connect them by cable, they work normally.


I tried to:

Update Windows 10 to 1903 version

Selecting Bluetooth Support Service as automatic

Using troubleshooter

Making my headphones as default output

Running sfc scan

Updating drivers of High Definition Audio


Any ideas ?

:)

 

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Could anyone suggest a solution for this problem please?

 

bluetooth headphones


setting up win10 Bluetooth and my Bluetooth headphones work fine ,but every time I reconnect the headphones I have to delete them from Bluetooth settings and let win10 pickup the headphones again ,before they will pair ,then win10 want to reboot to add the headphones ,I reboot and they work fine ,but next time I plug the headphone in again they will not pair ,don't even get an option to pair till I delete the head phones from the list ,, any suggestions ,, thank