Windows 10: Windows 10 bluetooth issue

Discus and support Windows 10 bluetooth issue in Windows 10 Drivers and Hardware to solve the problem; I have a pair of Sony MDR-XB50BS Bluetooth headphones that I've yet to successfully connect to my HP Spectre x360 running Windows 10 Home v 1709. When... Discussion in 'Windows 10 Drivers and Hardware' started by Abc123, Feb 27, 2018.

  1. Abc123 Win User

    Windows 10 bluetooth issue


    I have a pair of Sony MDR-XB50BS Bluetooth headphones that I've yet to successfully connect to my HP Spectre x360 running Windows 10 Home v 1709. When I attempt to pair them, the headphones immediately show up in the list of devices. It shows the exact model number and everything. Yet, when I select the headphones, it just attempts to connect for a long time and then finally gives the error message that it could not connect.

    I've run the Bluetooth troubleshooter (it does nothing but turn Bluetooth off then back on), checked the Bluetooth drivers, ultimately uninstalled and reinstalled them, flashed the BIOS-- literally tried every idea I've found on the internet.

    I've seen a few posts on the Microsoft forums from people complaining of similar issues and stating that they previously used their Bluetooth headphones without a problem until the Fall Creators Update. I got these headphones for Christmas so I don't know if I would've been able to connect prior to the update. When I tried to roll it back in order to check, it wouldn't let me because too much time has now passed.

    Any ideas? It's crazy to think a problem this big hasn't been fixed by now, if it's really a 1709 issue.

    :)
     
    Abc123, Feb 27, 2018
    #1

  2. Windows 10: Issues with deleting a particular system file and Administrator Problems.

    Original Title: Administrator Problems

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    Windows 10 Keyboard Issue, Feb 27, 2018
    #2
  3. Won't read SD CARD windows 10

    Below is the result of following your Step 1. So my issue of Windows 10 not reading the SD is still not resolved. How come the required driver to allow Windows 10 to read the SD in my computer was not installed during the fix?

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    Windows 10 SD issue, Feb 27, 2018
    #3
  4. Bastet Win User

    Windows 10 bluetooth issue

    Try this as it fixed the same problem I had with paired headphones not connecting.
    Uninstall the device from device manager and restart bluetooth service.
    Start > services.msc
    Right-click "Bluetooth Support Service."
    Choose Automatic.
    Go to device manager and* right-click on your computer name and click "Scan for hardware changes"
    Install the bluetooth device drivers from the manufacturer's website, if any.
     
    Bastet, Feb 27, 2018
    #4
  5. Abc123 Win User
    Thanks for the reply but that didn't work for me. I actually FINALLY found a solution online that worked for me. In case anyone with the same problem reads this post, this is what finally worked for me:

    1- Start > services.msc
    2- locate Bluetooth Support Service
    3- right click and select Properties
    4- go to "LOG ON" tab
    5- select "THIS ACCOUNT"
    6- click browse > advanced > find now
    7- select "LOCAL SERVICE"
    8- click OK
    9- DELETE the contents of the "password" and "confirm password" blanks from the log on screen in step 4
    10- start Bluetooth
     
    Abc123, Apr 5, 2018
    #5
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Windows 10 bluetooth issue

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