Windows 10: Windows 10 booting into blank screen with mouse cursor only

Hi all,

I wanted to know if anyone could help with the below.

I currently have a Windows 10 laptop that was working without issues for a while, however after a restart the laptop appears to load windows but never get to the login screen, only show a blank screen with only a mouse icon visible.

I have tried various Windows supplied options with the following outputs:

1. Boot into safe mode (with and without network) - this again only loads to a blank screen with only mouse icon visible
2. Window reset - appears to get stuck on 8% - only to show an error saying reset could not happen, reverting changes (option to reset with files saved was chosen - as current files are required)
3. Start Up Repair - issue not resolved
4. System Restore and System Image Recovery - N/A as Windows cannot find previous image or restore point
5. Booted in Low-Resolution video - again, same issue is experienced.

Any help would be greatly appreciated *Smile

:)

 

Blank Screen after Windows 10 Install

This still has not worked for me.... I boot up and get blank screen with the cursor only after I move the mouse around the screen...

I have tried this this and a couple of other solutions, to include trying to boot into the windows safe mode.

 

Windows 10 install failure black screen with mouse arrow

Have a similar issue. 10 worked fine for 2 days. Then after creating a restore USB the screen went blank with only the cursor. Restart slowly gets to the sign on page. Enter password and get welcome screen with circling dots. Then the screen goes
blank but shows cursor and occasional system busy cursor. Tried to use alternate boot up which gives the window logo and then goes to the blank screen with cursor. Hardware diagnostics are fine and pass the tests. Cannot get to setup to restore Windows
10 or do anything.

 

To add:

When the blank screen appears with cursor, it was noted that shortcut key for opening narrator worked and displayed the box fine. However the rest of the screen was black.

Any assistance would be greatly appreciated

 

Any chance to know, why did you restart? Changes you have made take effect upon that.

 

well technically not restart, i have a habit of shutting down my laptop when finished. One day when switching back on, the black screen with cursor appeared *Sad

 

Hard to revert changes without backups, at least System Protection should be enabled.

Watch the following video, hope your problem is identical and get sorted out. See: Youtube

Expand the descriptions to see extra tips from the uploader.