Windows 10: [Windows 10] BSOD Error IRQL_NOT_LESS_OR_EQUAL | Dell XPS 9380 i7-8565U

Hello there.


I have recently been experiencing a few episodes of BSOD while using programs like Adobe Lightroom or Phase One's Capture One Pro.


I decided to log in and share the results of my memory dump analysis using WinDbg Preview.


While this post is related to IRQL_NOT_LESS_OR_EQUAL, I have also had earlier today a case of HYPERVISOR_ERROR. I have both Virtual Machine Platform and Windows Hypervisor Platform turned off since I don't do any work with virtualization.


I have recently updated to the latest BIOS version for my machine, and going into the BIOS event log the installation is listed as "successful". I have also reinstalled the latest graphic driver from my PC's manufacturer, as that seemed to be the problem for many experiencing such errors in the past, to no avail.


I am currently undervolting my machine with ThrottleStop 8.70; however, this has been the case for a long time, and the system has thus far been stable.


I performed sfc /scannow, dism /Online /Cleanup-Image /RestoreHealth and dism/online /Cleanup-Image /StartComponentCleanup - with no errors/incongruities detected. I performed these checks both on a normal session and in Safe Mode, multiple times, with no results.


I am including a copy of the analysis from my minidump; I can also provide a link to the file, to the full memory dump, and a System Info file, if needed.


Thanks for your help!


EDIT: minidump here.


nt!KeBugCheckEx:

fffff806`6dbc1220 48894c2408 mov qword ptr [rsp+8],rcx ss:0018:ffffa781`47de6ce0=000000000000000a

7: kd> !analyze -v

*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



IRQL_NOT_LESS_OR_EQUAL (a)

An attempt was made to access a pageable (or completely invalid) address at an

interrupt request level (IRQL) that is too high. This is usually

caused by drivers using improper addresses.

If a kernel debugger is available get the stack backtrace.

Arguments:

Arg1: ffffa78147de0fc0, memory referenced

Arg2: 00000000000000ff, IRQL

Arg3: 0000000000000000, bitfield :

bit 0 : value 0 = read operation, 1 = write operation

bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)

Arg4: fffff8066dbc2bd8, address which referenced memory



Debugging Details:

------------------



SYMSRV: BYINDEX: 0x6

c:\symbols*http://msdl.microsoft.com/download/symbols

win32k.sys

000000000000000000000000000000008c000

SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\win32k.sys - path not found

SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\win32k.sy_ - path not found

SYMSRV: UNC: c:\symbols\win32k.sys\000000000000000000000000000000008c000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/win32k.sys

SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/win32k.sy_

SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

SYMSRV: HTTPGET: /download/symbols/win32k.sys/000000000000000000000000000000008c000/file.ptr

SYMSRV: HttpQueryInfo: 80190194 - HTTP_STATUS_NOT_FOUND

SYMSRV: RESULT: 0x80190194

DBGHELP: C:\WINDOWS\system32\win32k.sys - OK

DBGENG: C:\WINDOWS\system32\win32k.sys - Mapped image memory

SYMSRV: BYINDEX: 0x7

c:\symbols*http://msdl.microsoft.com/download/symbols

win32k.pdb

6481EC65B6915B3085536FB3A16A81D11

SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb - path not found

SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pd_ - path not found

SYMSRV: UNC: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/win32k.pdb/6481EC65B6915B3085536FB3A16A81D11/win32k.pdb

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: win32k.pdb from http://msdl.microsoft.com/download/symbols: 863232 bytes copied

SYMSRV: PATH: c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb

SYMSRV: RESULT: 0x00000000

*** WARNING: Unable to verify checksum for win32k.sys

DBGHELP: win32k - public symbols

c:\symbols\win32k.pdb\6481EC65B6915B3085536FB3A16A81D11\win32k.pdb

SYMSRV: BYINDEX: 0x8

C:\Symbols*http://msdl.microsoft.com/download/symbols

CI.dll

E1AF0052dc000

SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll - path not found

SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\CI.dl_ - path not found

SYMSRV: UNC: C:\Symbols\CI.dll\E1AF0052dc000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/CI.dll/E1AF0052dc000/CI.dll

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: CI.dll from http://msdl.microsoft.com/download/symbols: 890472 bytes copied

SYMSRV: PATH: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\CI.dll\E1AF0052dc000\CI.dll - OK

SYMSRV: BYINDEX: 0x9

C:\Symbols*http://msdl.microsoft.com/download/symbols

Wdf01000.sys

116A658Ad5000

SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys - path not found

SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sy_ - path not found

SYMSRV: UNC: C:\Symbols\Wdf01000.sys\116A658Ad5000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/Wdf01000.sys/116A658Ad5000/Wdf01000.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: Wdf01000.sys from http://msdl.microsoft.com/download/symbols: 847160 bytes copied

SYMSRV: PATH: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\Wdf01000.sys\116A658Ad5000\Wdf01000.sys - mismatched

SYMSRV: BYINDEX: 0xA

C:\Symbols*http://msdl.microsoft.com/download/symbols

tcpip.sys

61AE25762ea000

SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys - path not found

SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sy_ - path not found

SYMSRV: UNC: C:\Symbols\tcpip.sys\61AE25762ea000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/tcpip.sys/61AE25762ea000/tcpip.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: tcpip.sys from http://msdl.microsoft.com/download/symbols: 2990096 bytescopied

SYMSRV: PATH: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\tcpip.sys\61AE25762ea000\tcpip.sys - OK

SYMSRV: BYINDEX: 0xB

C:\Symbols*http://msdl.microsoft.com/download/symbols

dxgkrnl.sys

ACF9ABF2374000

SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys - path not found

SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sy_ - path not found

SYMSRV: UNC: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/dxgkrnl.sys/ACF9ABF2374000/dxgkrnl.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: dxgkrnl.sys from http://msdl.microsoft.com/download/symbols: 3591184 bytcopied

SYMSRV: PATH: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\dxgkrnl.sys\ACF9ABF2374000\dxgkrnl.sys - mismatched

SYMSRV: BYINDEX: 0xC

C:\Symbols*http://msdl.microsoft.com/download/symbols

afd.sys

B88DD13Ea7000

SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys - path not found

SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sy_ - path not found

SYMSRV: UNC: C:\Symbols\afd.sys\B88DD13Ea7000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/afd.sys/B88DD13Ea7000/afd.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: afd.sys from http://msdl.microsoft.com/download/symbols: 662032 bytes copied

SYMSRV: PATH: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\afd.sys\B88DD13Ea7000\afd.sys - mismatched

SYMSRV: BYINDEX: 0xD

C:\Symbols*http://msdl.microsoft.com/download/symbols

bthport.sys

7A9D79E2164000

SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys - path not found

SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sy_ - path not found

SYMSRV: UNC: C:\Symbols\bthport.sys\7A9D79E2164000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/bthport.sys/7A9D79E2164000/bthport.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: bthport.sys from http://msdl.microsoft.com/download/symbols: 1428992 bytescopied

SYMSRV: PATH: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\bthport.sys\7A9D79E2164000\bthport.sys - OK

SYMSRV: BYINDEX: 0xE

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - path not found

SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sy_ - path not found

SYMSRV: UNC: C:\Symbols\intelppm.sys\8B98A9843e000\file.ptr - path not found

SYMSRV: HTTPGET: /download/symbols/intelppm.sys/8B98A9843e000/intelppm.sys

SYMSRV: HttpQueryInfo: 801900c8 - HTTP_STATUS_OK

SYMSRV: intelppm.sys from http://msdl.microsoft.com/download/symbols: 223032 bytes copied

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0xF

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x10

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x11

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x12

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x13

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x14

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched

SYMSRV: BYINDEX: 0x15

C:\Symbols*http://msdl.microsoft.com/download/symbols

intelppm.sys

8B98A9843e000

SYMSRV: PATH: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys

SYMSRV: RESULT: 0x00000000

DBGHELP: C:\Symbols\intelppm.sys\8B98A9843e000\intelppm.sys - mismatched



KEY_VALUES_STRING: 1



Key : Analysis.CPU.Sec

Value: 3



Key : Analysis.DebugAnalysisProvider.CPP

Value: Create: 8007007e on MISFIRE-XPS



Key : Analysis.DebugData

Value: CreateObject



Key : Analysis.DebugModel

Value: CreateObject



Key : Analysis.Elapsed.Sec

Value: 21



Key : Analysis.Memory.CommitPeak.Mb

Value: 70



Key : Analysis.System

Value: CreateObject





BUGCHECK_CODE: a



BUGCHECK_P1: ffffa78147de0fc0



BUGCHECK_P2: ff



BUGCHECK_P3: 0



BUGCHECK_P4: fffff8066dbc2bd8



READ_ADDRESS: fffff8066df733b8: Unable to get MiVisibleState

Unable to get NonPagedPoolStart

Unable to get NonPagedPoolEnd

Unable to get PagedPoolStart

Unable to get PagedPoolEnd

fffff8066de2a3c8: Unable to get Flags value from nt!KdVersionBlock

fffff8066de2a3c8: Unable to get Flags value from nt!KdVersionBlock

unable to get nt!MmSpecialPagesInUse

ffffa78147de0fc0



BLACKBOXBSD: 1 (!blackboxbsd)





BLACKBOXNTFS: 1 (!blackboxntfs)





BLACKBOXPNP: 1 (!blackboxpnp)





BLACKBOXWINLOGON: 1



CUSTOMER_CRASH_COUNT: 1



PROCESS_NAME: System



TRAP_FRAME: ffffa78147de6e20 -- (.trap 0xffffa78147de6e20)

NOTE: The trap frame does not contain all registers.

Some register values may be zeroed or incorrect.

rax=ffffa78147de1000 rbx=0000000000000000 rcx=000000000000000d

rdx=ffffa08d4008f9d0 rsi=0000000000000000 rdi=0000000000000000

rip=fffff8066dbc2bd8 rsp=ffffa78147de6fb0 rbp=ffffa08d4008fa50

r8=0000000000000008 r9=0000000000000000 r10=fffff8066dbc31f0

r11=0000000000000000 r12=0000000000000000 r13=0000000000000000

r14=0000000000000000 r15=0000000000000000

iopl=0 nv up di pl zr na po nc

nt!KiInterruptSubDispatchNoLockNoEtw+0x18:

fffff806`6dbc2bd8 440f20c0 mov rax,cr8

Resetting default scope



STACK_TEXT:

ffffa781`47de6cd8 fffff806`6dbd30e9 : 00000000`0000000a ffffa781`47de0fc0 00000000`000000ff 00000000`00000000 : nt!KeBugCheckEx

ffffa781`47de6ce0 fffff806`6dbcf42b : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00400a02 : nt!KiBugCheckDispatch+0x69

ffffa781`47de6e20 fffff806`6dbc2bd8 : ffffa08d`4008fa50 ffffe001`5bae9700 00000000`000003cf ffffe001`5bae9700 : nt!KiPageFault+0x46b

ffffa781`47de6fb0 fffff806`6dbc3227 : 00000000`00000002 ffffa781`47dc7180 ffffa08d`4008fb00 00000000`00000001 : nt!KiInterruptSubDispatchNoLockNoEtw+0x18

ffffa08d`4008f9d0 fffff806`6dbc4d2e : 00000000`00000000 ffffa781`47dc7180 ffffa781`47dd8240 00000000`000003cf : nt!KiInterruptDispatchNoLockNoEtw+0x37

ffffa08d`4008fb60 00000000`00000000 : ffffa08d`40090000 ffffa08d`40089000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x4e





SYMBOL_NAME: nt!KiInterruptSubDispatchNoLockNoEtw+18



MODULE_NAME: nt



IMAGE_NAME: ntkrnlmp.exe



IMAGE_VERSION: 10.0.18362.418



STACK_COMMAND: .thread ; .cxr ; kb



BUCKET_ID_FUNC_OFFSET: 18



FAILURE_BUCKET_ID: AV_nt!KiInterruptSubDispatchNoLockNoEtw



OS_VERSION: 10.0.18362.1



BUILDLAB_STR: 19h1_release



OSPLATFORM_TYPE: x64



OSNAME: Windows 10



FAILURE_ID_HASH: {6ee55d99-c33f-f81c-ff67-9256df0ad69f}



Followup: MachineOwner

---------


EDIT: my PC crashed to BSOD a second time - error name PAGE_FAULT_IN_NONPAGED_AREA. Minidump here.


Here's just the non-detailed bug check analysis results for this one:


*******************************************************************************

* *

* Bugcheck Analysis *

* *

*******************************************************************************



PAGE_FAULT_IN_NONPAGED_AREA (50)

Invalid system memory was referenced. This cannot be protected by try-except.

Typically the address is just plain bad or it is pointing at freed memory.

Arguments:

Arg1: ffffa689ebd5fff5, memory referenced.

Arg2: 0000000000000002, value 0 = read operation, 1 = write operation.

Arg3: fffff8025a0933e1, If non-zero, the instruction address which referenced the bad memory

address.

Arg4: 0000000000000002, (reserved)

:)

 

irql_not_less_or_equal windows 10 opening lid laptop (Dell XPS)

Ok, so how do you suggest I do this?

 

IRQL_Not_Less_Or_Equal

sigh
If your computer auto restarts on BSOD find the setting in windows to make it stop.
Second step is to look for the error code of the BSOD.
Perhaps easier would be to use an online application such as bluescreen viewer.
Once you know which driver is causing the problem you can look further into fixing it.

 

Irql_not_less_or_equal

So I have this clients PC that blue screens and gives a IRQL_NOT_LESS_OR_EQUAL STOP 0x0000000A error message. Error Goblin (link in sig) says the following:

And I have NO IDEA what the hell that means. It has wrapped around my head 5 times and caused it to explode. Ive ran memtest for 7 and a half hours and it didnt find any errors. I will probably run it again overnight just to be safe. Ive also cleaned out the computer with an air compressor and checked the hard drive for bad sectors are none are to be found.

Im trying like hell to avoid reinstalling Windows but it seems unlikely.

Im going to try updating some drivers and see what happens. Some of the drivers on this computer date back to 2007.

Suggestions are greatly appreciated.

Thanks guys.

EDIT:

Alright so it doesnt look like ill be able to get onto the internet to do anything because nearly every time i try, i get the BSOD. Format seems imminent.