Windows 10: Windows 10 BSOD: SYSTEM_SERVICE_EXCEPTION asmtxhci.sys

Windows automatically updated last night and this morning I get BSOD with the message SYSTEM_SERVICE_EXCEPTION asmtxhci.sys after starting up and logging in to any of my accounts. This doesn't happen in safe mode. Any ideas what I should do?

Here's my log

Attachment 68639

Thanks!

:)

 

Bsod System_Service_Exception (asmtxhci.sys) repeat bsods

Hi,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

The SYSTEM_SERVICE_EXCEPTION bug check indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode
graphics driver’s crossing over and passing bad data to the kernel code. Suggest you to check for the latest drivers for your device from Manufacturer website. If you find them, then replace the existing driver and see if it cures the issue.

I suggest you to refer the link below and check if that helps:

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION:

Bug Check 0x3B SYSTEM_SERVICE_EXCEPTION

I also suggest you refer to the following Microsoft article on Troubleshoot blue screen errors and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

THIRD PARTY LINK DISCLAIMER

Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software
can be solved. Using Third Party Software is at your own risk.

Write to us with the status of the issues experienced on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Bsod System_Service_Exception (asmtxhci.sys) repeat bsods

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this should be the minidump file

 

It is ASMedia USB3 driver that is causing the issue.
Code: BugCheck 3B, {c0000005, fffff800992ae064, ffffd00023723fc0, 0} *** WARNING: Unable to verify timestamp for asmtxhci.sys *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys *** WARNING: Unable to verify timestamp for asmthub3.sys *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys Probably caused by : asmtxhci.sys ( asmtxhci+1e064 ) Followup: MachineOwner ---------[/quote] The motherboard does not list any ASMedia USB3 driver for download.
P8Z77-V LK | Motherboards | ASUS Global

But it contains the chipset drivers there.

I would suggest you to .....
First, download both the IME and Chipset drivers listed under Chipset.
Next, let us see the USB configuration of the board .... Attachment 68643So there are four Intel USB3 ports there. Use those for now.. Dont use the ASMedia ports till ASUS release some drivers for it.

See how it goes. Let us know.

 

Thanks for the quick reply! I can't get to my system right now but I'll let you know how I get on...

 

I thought I'd give the ASMedia USB3 Windows 8 64bit driver a go and it has worked! Thanks for identifying the problem for me!

 

Well, if that worked then it is good. Let us know for any further issue, if any.