Windows 10: Windows 10 BSOD: SYSTEM_SERVICE_EXCEPTION asmtxhci.sys

When trying to install 3 in 1 drivers for my HP Deskjet printer from HP support page; I receive this BSOD, my computers restarts and I cannot get a solution to this error.

Can you please help me out with this problem?

Here's my log

Attachment 90290

Thanks

:)

 

Bsod System_Service_Exception (asmtxhci.sys) repeat bsods

Hi,

I realize the inconvenience you are facing. Let me help you in resolving the issue.

The SYSTEM_SERVICE_EXCEPTION bug check indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This error has been linked to excessive paged pool usage and may occur due to user-mode
graphics driver’s crossing over and passing bad data to the kernel code. Suggest you to check for the latest drivers for your device from Manufacturer website. If you find them, then replace the existing driver and see if it cures the issue.

I suggest you to refer the link below and check if that helps:

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION:

Bug Check 0x3B SYSTEM_SERVICE_EXCEPTION

I also suggest you refer to the following Microsoft article on Troubleshoot blue screen errors and check if it helps.

http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

Reference: Refer to the following Wiki article created by ZigZag3143 (MS - MVP) on
Blue Screen of Death (BSOD).

BSOD Finding and fixing them

THIRD PARTY LINK DISCLAIMER

Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software
can be solved. Using Third Party Software is at your own risk.

Write to us with the status of the issues experienced on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.

 

Bsod System_Service_Exception (asmtxhci.sys) repeat bsods

Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.

this should be the minidump file

 

Can you provide a link to the HP page you are downloading from please.

 

Latest dump point to asmtxhci.sys ands asmthub3.sys as the cause.
Code: BugCheck 3B, {c0000005, fffff8016914c781, ffffd00022c5cc20, 0} *** WARNING: Unable to verify timestamp for asmtxhci.sys *** ERROR: Module load completed but symbols could not be loaded for asmtxhci.sys *** WARNING: Unable to verify timestamp for asmthub3.sys *** ERROR: Module load completed but symbols could not be loaded for asmthub3.sys Probably caused by : asmtxhci.sys ( asmtxhci+1c781 )[/quote] They belong to ASMedia USB 3.0 Host Drivers.

03/06/2015 8:33:19 C:\WINDOWS\system32\drivers\asmthub3.sys
04/02/2016 8:22:05 C:\WINDOWS\system32\drivers\asmtxhci.sys

There is a newer one on the MCI web site dated 2016-07-12. Try downloading and installing that.

Support For Z170A PC MATE | MSI Global | Motherboard - The world leader in motherboard design

Attachment 90343

 

Thanks for your response,
1) this is the link I am using for HP drivers: Descargas de software y controladores HP para impresoras, PC portatiles, PC de escritorio y otros productos HP | Soporte al cliente de HP(R)
2) as suggested I already downloaded the newest ASMedia USB3 0/3.1 Drivers, dated 2016.0712

 

Aditionally I am enclosing an error code obtained after failed installation:

Attachment 90361

 

Sorry, I can't read the web page.

The error says there was a timeout while the installer was waiting for a response from the printer.

When you do the install, do you disconnect the printer USB cable until the installer tells you to connect it? If not, uninstall the HP software then try it again only disconnect the printer first. Connect it only when asked to do so, see if that makes a difference.

What other devices do you have connected? Try disconnect all bu the printer, mouse and keyboard.

 

I apologize, the HP support web page is in spanish.

First I must say that after installing the new ASMedia USB3 drivers, as recomended, when starting the printer´s installation, the BSOD has not been received again.

However, during installation I have followed the instructions given by the "HP Printer Installation Wizard" program step by step, unplugging the printer when requested, plugging in again, unplugging the USB cable from computer and from printer when requested and plugged in back again. After finishing installation there is a testing for printing and scanning. The printing test is ran without problem, but the scanning test gives an error and recomends to use the "HP Print and Scan Doctor". Runing this program on the scanning part I get this response: : "Unable to communicate the scan driver with the product".

Now, when starting the comp I get these messages, which repeat themselves for 5 or 6 times:

Attachment 90565 Attachment 90566 Attachment 90567

I think the whole problem comes from some Windows 10 corrupted or damage file.

I would appreciate your opinion on this.
Thanks

 

What is the full model number of the HP Printer? I'll see if I can find an English page to look at.

Can you disable the HP TrayApp from the Startup page in Task Manager?

 

Thanks for your response Ztruker.

My printer is a HP Deskjet F2420

The HP TrayApp is not shown in the Startup page in Task Manager, but it shows "HP Digital Imaging Monitor", which I disabled and now when sarting the comp the TrayApp installation is not performed anymore.

I reinstalled the HP drivers and I can print and scan through the Windows App "Windows Fax and Scan" but it does not work through the HP Scan and Capture program, which I understand because of HP Digital Imaging Monitor being disabled at startup.

Well, at least at the moment I can print and scan through Windows 10 Fax and Scan and I can keep working. If you have any suggestions on how to fix the TrayApp issue I would like to hear about them.

I really appreciate your help and thank you for your assistance.

 

Is this equivalent to the driver you downloaded and installed?

HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support

Attachment 90704.

Also this:

Attachment 90705

 

Yes, that is the All-in-One driver, same I have installed.

Also I have used those 3 tools in this order, first the "Utility-Diagnostic Tools", second the "HP Printer Install Wizard for Windows" and this last referred me to "HP Print and Scan Doctor for Windows" which is the one I mentioned on my previous post #7, that when runing it on the scanning test, I got this messagge: : "Unable to communicate the scan driver with the product".

 

Try the HP Support options. Contact HP Customer Support for HP Deskjet F2420 All-in-One Printer | HP® Customer Support


I think they have E-mail, chat and Twitter support. Nothing to lose by contacting them. They may tell you it will cost money. If so forget it.

 

Ok, will do. Thanks for your help Ztruker