Windows 10: Windows 10 - can't connect to my Bluetooth device JBL3

Hi there,


Please please please can someone help!

We have a Dell Laptop with Windows 10. And we are trying to connect our JBL 3 Bluetooth speaker. But it doesn't want to connect. It keeps saying check that the device is still 'searchable' which it is, but doesn't find it.


The JBL speaker works on another laptop and on our mobile phones so it's definitely not the speaker that is broken.


Please can you assist? I have since removed the device and now it doesn't show under Devices anymore:

We do have another bluetooth speaker with the same issues and when clicking on it's properties - under "Services" there is nothing - not sure if this is an issue in any way?


I have gone to Services > Bluetooth Support Services and changed it to Automatic.

Under Logon I don't know which is the correct option though.

I really hope someone can help - this is quite frustrating.


Thanks,
Imke

:)

 

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Ok so here's a question. I had a revelation today that: "Duh, my keyboard/mouse is bluetooth, shouldn't that be the same thing?" My goal here is to get my new Motorola HT820 bluetooth headphones to work with on my computer.

Keyboard/Mouse is Logitech MX5500 Revolution, bluetooth wireless, came with a USB dongle that they connect through. I tried today to get the headset to work, and it won't receive sound. I can get it "connected," but with complications. I'm using Windows XP, have Setpoint 4.7, and I've tried the following:

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-Clicked "Connect Other Devices."

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- Searched around google, logitech, motorola websites & forums to answers or help, nothing. Closet I got was logitech's "Bluetooth FAQ" which has the following paragraph (http://www.logitech.com/lang/pdf/bluetooth/bluetooth-faq.pdf):

"3.6 How do I listen to music wirelessly with a Bluetooth headphone?
All you need is a Bluetooth headphone and a media player such as iTunes or Windows Media Player 10. For optimal results, it is recommended you use a headphone with Bluetooth 2.0 Enhanced Data Rate, to benefit from the maximum bandwidth (up to 3Mb/s).
Please refer to our online "How To" documents for step-by-step instructions related to your specific device (www.logitech.com/bluetooth/howto)." [That link transfers you back to the same pdf document - it's a circle]

-I tried to install latest Widcomm stack from broadcomm's website, but it says it's not compatible with this dongle.

-Called Logitech Tech Support - got a total jerk girl who straight up said "No i can't help you." And then wouldn't give me the time of day after that.

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