Windows 10: Windows 10 can't connect wireless headphones

I have been using Sony wireless headphones for more then 6 months. After the recent Windows updates, Windows 10 can no longer discover my wireless headphones. They were listed under "Audio inputs and outputs" as shown on the screenshot. The model is WH-CH500. I tested them today on my phone and they work properly but I can no longer get them to work on Win 10. What can I do about it?



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Connecting Bluetooth wireless headphones to an HP laptop

Hi Milicent,

One of the reasons why you cannot connect the Bluetooth wireless headphones to your computer is due to an outdated driver. We would like to know more details about your concern, kindly answer the questions below:

• Just to verify, by saying that you can't see the option in Settings, are you saying that the device can't be recognized by your computer?
• Have you tried connecting the Bluetooth headset to a different computers?
• Have you tried connecting your computer to a different Bluetooth device?

Furthermore, we suggest that you update the drivers for your Bluetooth and headphone by following the steps provided in this

article.

We're looking forward to your response.

 

Wireless Beats Headphones connecting to windows 10.

Hi Christopher,

We appreciate you for being a part of Windows 10.

We need more information to help you better.

• 
  Is your Wireless Beats Headphones compatible to work with Windows 10?
  
• 
  Do you connect the wireless beats headphones through Bluetooth?
  

Yes, you may need to install the latest drivers if there are any latest updates available for wireless beats headphones/any other hardware device to work effectively.
Refer to the following article to update all the drivers.

How to: Install and Update drivers in Windows
10

Note: If the wireless beats headphones is not compatible to work with Windows 10, then the headphone may not work normally/as excepted.

I hope the above information helps. Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Headphone Connection

Hello,

Thank you for your interest in Windows 10!

I understand that the headphones are not working when you connect then through the jack on your Windows 10 operating system. I will certainly help you with the query. I would appreciate if you could help us with more information

• 
  Have you checked plugging the headphone to a different jack on the same computer?
  
• 
  Have you checked if any other sound device work fine when plugged to the problematic jack?
  

This issue might be occurring due to incompatible drivers or broken jack. There might be a possibility that the headphone is not compatible with windows 10 operating system. Hence I would suggest you to follow the below mentioned
steps and check if that helps.

Method 1:
Hardware and devices troubleshooter

The built-in hardware and devices troubleshooter can automatically detect and fix most of the incorrect settings and errors that could cause issues with hardware. I would suggest you to run this troubleshooter to check if there is any issue with
the display adapter. Refer top these steps:

• Open Control Panel
• Click on Troubleshooting and select the view all option on the left pane.
• Click on Hardware and devices troubleshooter and follow the prompts.

Try method 2, if the issue persist

Method 2: If the Hardware and Devices troubleshooter do not fix
the issue then I would suggest you to uninstall the drivers and reboot the computer to get the updated drivers installed for the headphone. Please follow below mentioned steps:

• Open Control Panel
• Click on Device Manager and select the audio input and output drivers
• Right click on driver that appears after plugging the headphone and click on uninstall
• After uninstalling, unplug the headphone and restart the computer
• Plugging the headphone again and the computer will detect the updates drivers automatically.
  

Now check if the headphones work on the computer or not.

Hope this information is helpful. Please write back to us if you need any further assistance, we'll be glad to assist you.