Windows 10: Windows 10 can't find my laptops built in web cam

When I click on the windows app Camera windows comes back with an error message saying it cannot see my camera.

:)

 

How to determine if built in web cam is broken

This laptop has a web cam but Skype does not seem to see it. I even looked at device manager and there are no imaging devices listed. I tried to also use the Windows 10 camera app and it claims the camera is busy.

The system is brand new. Is this a hardware issue?

 

Web cam not working.

Hi Maryo,

We need more information about your concern. Is this a built-in web cam or an external web cam? If it's an external web cam, we suggest that you try and use other ports and see if it helps. You can also try to download the web cam driver through the manufacturer's
website.

Looking forward to your response.

 

Web cam on Skype

Hi Martha,

Thank you for posting in Microsoft Community.

Have you updated the drivers for the web cam?

Does this issue occur only on Skype?

I suggest you to install the attest drivers from the manufacturer website and check if it helps.

To install the driver updates follow the below steps.

• 
  Open run command window( Windows key + R) and type devmgmt.msc
  
• 
  Right click on driver and select update driver software.
  
• 
  If the driver updates are not available install it from manufacture website.
  

Please reply to us with the status of the issue.

Thanks.