Windows 10: Windows 10 check disk on reboot -- now black/blank screen?

Howdy~


I had been having some problems with my laptop for a while, so I went through cleaning files, defragging, etc. and some techy friends of mine suggested a disk check. I believe I typed something like chkdsk C: /f /r /x into the command line and it said that the volumes couldn't be checked because C: was in use; would I like to do a disk check upon restart? Y/N I said yes.


So immediately I restart my laptop and the disk check starts. It gets to stage 4 around 2hr into the check picture below labeled "before". By the time stage 4 is almost done, the ETA is just below 3hr and the total % reads 47.






Once stage 4 is complete, the screen goes black or blank above picture labeled "now". The screen is still on as I can see the slight backlight and the laptop is still on. the hard drive is not making a noise and has not been making any unusual noises lately. The screen has been this way for around 3hr now and I'm not sure what to do. I also can't see a cursor anywhere and have tried moving the mouse. I've tried doing ctrl+alt+del to see if anything would happen and I've clicked around a few times, but nothing has happened.


Is this normal? Should I leave it as is and wait for it to finish whatever it's doing? Should I do a hard reset?


Thanks in advance.

:)

 

Black screen after Windows update.

Hi Crystel,

Thank you for writing to Microsoft Community Forums.

• Were you able to get to the desktop screen after you restarted the system?
  
• When the screen was blank, were you able to see the cursor on the screen?
  
• Did you get any error code or error message?
  

Please get back to us with answers to above questions, for us to suggest the appropriate troubleshooting steps.

Meanwhile, I suggest to try the steps mentioned in the article below and let us know if it helps.

Troubleshoot black screen or blank screen errors

We look forward for your reply.

Thanks,

Peer Samie

Microsoft Community-Moderator

 

KB4497935 CAUSING INFINITE BLACK SCREEN WITH SPINNING CIRCLE

Hi,

Thanks for the reply and appreciate your efforts to work on this issue.

Please answer these questions to get additional information for clarity:

1. Are you getting a black screen before signing in to Windows 10?
   
2. Are you getting a black or blank screen after signing in to Windows 10?
   
3. Are you getting a black screen with spinning dots after restarting the device?
   

Some of the common scenarios that can cause a black or blank screen to occur are connection problems with your display, display adapter driver update issues, or issues with recent updates or installations.

Suggest you to follow the steps from this article to check if that works.

Troubleshoot black screen or blank screen errors:

https://support.microsoft.com/en-us/help/14106/windows-10-troubleshoot-black-screen-or-blank-screen-errors

Let us know the result of the steps performed so that we can help you further.

Awaiting your reply.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Blank Screen

Hi Virginia,

Conflicts with third-party software and outdated graphic drivers are common contributors to the black screen issue that you're having. To isolate the said issue, we'd like to ask a few questions:

• Are you getting any error messages before getting a blank screen?
• Are you experiencing this when using a particular app?
• Were there any changes made on your computer settings prior to this issue?

Meanwhile, we suggest that you refer to this
article which talks about the steps you can take to resolve blank screen errors.

We'll wait for your response and assist you accordingly.