Windows 10: Windows 10 Clean install: There was a problem while resetting your PC

Hi there,
I've been having some troubles with my laptop recently. I seems that my home WIFI router has been hacked and now I've some serious trouble.
I tried to do a system restore, but that failed with the message "there was a problem resetting your pc no changes were made".
Now I created a recovery disc (I found no large enough USB stick) and I booted from the disc in order to do a clean install.
However, I get this light blue screen (approx. halfway the process) that says "There was a problem while resetting your PC" and I only get the option "Cancel".
So it turns out this does not work also. Big trouble... ?
Any idea how I can reset my pc?
Thanks in advance,
David

:)

 

"There was a problem resetting your PC. There were no changes made."

Hi,

Today, I decided to reset my laptop. However, when i tried to reset it, there was an error saying, "There was a problem resetting your PC. There were no changes made.". Now, numerous apps cannot work anymore and kept crashing. Examples are Microsoft Edge,
Store, Roblox ect. The Windows and Notification button cannot work too. I cannot search anything in the Search Box too. Yes, recently, I had Microleaves virus. Now, I have gotten rid of it. The thing that I'm worrying about is that I couldn't reset my PC and
couldn't open numerous apps. Please help me as soon as possible.

Note: I'm not that old yet and doesn't know much about tech. I couldn't try the WinRE method as I don't have any CDs or anything.

Thanks.

 

"There was a problem resetting your PC. There were no changes made."

Hi,

Since you have indicated that you are not much familiar with technical stuff and you would need to reset your computer, the best option you can do on your end is to contact your device manufacturer for better assistance in regards to the resetting of your computer.

Let us know how it goes.

 

Welcome to TenForums DVanAcker.

For truly clean install, you would delete ALL partitions during the setup of the install. Did you select Custom Installation and delete all partitions? Not that you necessarily need to, but did you have a look at Brink's tutorial on clean install? It's here: https://www.tenforums.com/tutorials/1...n-install.html