Windows 10: Windows 10 computer internet won't work with 5G SIM cards

Hello,I'm currently doing projects with forestry mobile equipment's where we want to send data. Windows 10 computers running the machine are equipped with an in built sim card receiver and 4G router. The issue is when we put the sim cards in the Opti, we are able to connect, it says connected to sim card and we can the 5 bar signal at the bottom. But internet does not work.The machine manufacturer told me that only 4g sim cards would work. The issue is that there is only 5G sim cards now sold, but the provider tells me it should get internet weither it's 4G or 5G signal.Maybe i'm missing some

:)

 

old desktop internet not working cant connect to 5g

Hello，Mason Bass

Thank you for posting in the Microsoft community.



Understand that your computer is currently unable to access the 5G network.



Depending on your current situation, there are two different possibilities for this issue.



. Your computer recognizes the 5G network but is unable to link to the 5G network.

• Please go to your computer manufacturer's official website first to download the corresponding wireless card driver, override and install it into your system, reboot the device and check again if you can link to the network.
  
• The router may block your current device from accessing the internet, you can check it yourself if you have access to the router's backend, or just reset the router back to its initial state. Depending on the brand and model of the router, there are different ways to reset and set the router's background options, and you will need to check the official website of the router brand to confirm the specific operation.
  

Ⅱ. Your computer does not recognize the 5G network.

• It may be because your current wireless card module does not support 5G band.
  
• It is also possible that the current driver settings do not recognize the 5G band. Right-click on the "Start" icon, select "Device Manager", expand the "Network Adapters" list, and right-click on the driver of your wireless card. Wireless card driver select "Properties", click the "Advanced" tab, and then according to the difference between your motherboard manufacturer brand model may be set up in different locations, you can check whether it can be set to support the 5G band.
  

After you refer to the above steps, you can share some information in this thread and I will answer your questions further. Thank you for your understanding and cooperation!



Best Regards，

Rota|Microsoft Community Support Specialist

 

Windows 10 5G nbn wifi not showing up

Hi,

There is a possibility that the wireless network adapter of your computer is not compatible with the 5G Wi-Fi network. Just to clarify, can your computer connect to other 5G networks?

For us to verify if your computer is compatible with the 5G Wi-Fi network, kindly provide the name of the wireless network card. To determine the device's name, follow these steps:

• Right-click the Windows logo, and then choose Device Manager.
• Expand Network.
• Locate the computer's wireless network card.

We'll keep an eye out for your response.

 

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