Windows 10: Windows 10 connectivity repeatedly drops out

HI,


I'm wondering if there's anyone that can help. I have a HP Envy laptop with Windows 10 (about 4 years old) and over the past 2 or 3 months I keep losing my connection to wifi an the internet. The connection seems to drop in and out - around a dozen times during the course of the day, and to the extent at times whereby the laptop freezes and I have to reboot. All very frustrating when trying to work. the freezing issue has been occurring less recently, but the connection still keeps dropping.


I've also used another laptop/tablet alongside and the connection is fine on these, so I think it has to be this laptop and/or a Windows 10 issue - I think the problem started after an update a few months ago though I can't recall specifically which.


I've gone through the Windows troubleshooter - e.g. restarting, Identify & repair network problems, updating the network adapter driver (can't roll it back), switched off the firewall, uninstalled my virus software, restarted the router, even done a hard reset of the laptop and left off the majority of the programs I use - but I'm still getting the issue. I'm stumped.


I'm cautious about taking this to a repair shop (trying to find one that's reputable, and that won't cost me a fortune yet not fix the issue). Its getting to the point where I'm wondering whether a new laptop purchase is required (and even trying an Apple Mac).


I wondered if anyone had had a similar experience and any suggestions on what might be causing the issue and how to fix it please?


Any help very gratefully received!


Thanks,


Chris

:)

 

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