Windows 10: Windows 10 crashes after restart, but not after a shutdown

I think something is wrong with my laptop mainboard, i tried different Window in different Disk but it's still crashing the same way... Can somebody help me with this please, i'm hopeless

:)

 

Hard drive/ OS issue

a guy suggested :

• shutdown
• unhooked HDD
• restarted
• yay !!
• reconnected HDD
• restarted
• yay !!

also , try method 3
Fix: 'The Drive Where Windows is Installed is Locked'

 

Windows 10 pro will not shutdown or restart. Gets stuck

I tried to shutdown and restart my pc but both times they STUCK! I left it for 15 minutes and still had to force shutdown

 

hsx_cnxt.sys shutdown/restart crash

Work around

I have not used this device in many years and don't need it. My work around:

• win key +x
• click device manager
• expand modems
• Highlight the Conexant device then right click
• Click Disable
• Close device manager
• Check if shutown/hibernate /sleep/restart crashes
• easiest way: use shutdown and it should not reboot
• if it continues to crash and reboot, do a c:/windows/mindump/(select latest file) analysis using OSR Homepage - OSR (run browser in admin mode or dump file is not accessible)