Windows 10: Windows 10 crashes frequently. sometimes blue screen, sometimes just restart on its own.

Hi guys I am not very technical in computer. I am seeking your help as my computer keep going into blue screen and restart suddenly. Please teach me how to obtain dump file. Many thanks.

:)

 

Frequent Windows 10 blue screen crashes

Reading the comments and suggested remedies for Windows 10 Blue Screen Crashes has been enlightening, however I have yet to find a remedy that works on our computers. My wife and I have three computers with the Windows 10 OS. The one that crashes most frequently
is our HP Pavilion 23 All-In-One. This All-In-One came with Windows 8 and has been upgraded to 16 GB of RAM and, of course, Windows 10. Next is our Toshiba Satellite L655 laptop that came with Windows 7 and upgraded to 8 GB of RAM and Windows 10. The least
frequent blue screen crasher is our Microsoft Surface 3 which has been very recently purchased and it came with Windows 10. These blue screen crashes occur too often and are very irritating. With our three machines I have been attempting, without success, to
find a common thread to the crashes. Most crashes seem to occur when we are playing are online, especially playing a game such as The LA Times Just Words Scrabble (the only appearance of a common thread is that, no matter which machine, the blue screen happens
when I'm ahead in the game). All three of our Win 10 computers seems to enjoy going blue in the middle of a very enjoyable video/movie. In addition Windows 10 seems to enjoy going blue when we are working with Office 2010 and other installed programs/apps.
All kidding aside, the Windows 10 blue screen crash occurs way too frequently on each of our three computers and the reasons given on the blue screens differs.

Each of our computers are set for automatic updates from Microsoft and other installed programs/apps. Could that be the common thread?

 

my system keeps on crashing. (blue screen)

Hello Harrison,

A stop error (also called a "blue screen" error) can occur if a problem causes your PC to shut down or restart unexpectedly. These errors can be caused by both hardware and software issues.

To better assist you with your concern, I'd like to know the following:

• Confirm which build is currently installed on your device. To check, follow the steps below:

• Press Windows key + R, then type in winver.
• Click OK.

• Were there any recent changes made prior to this issue?
• What is the make and model of your device?

Meanwhile, we recommend performing the suggested steps in this article to troubleshoot blue screen issues
on Windows 10.

Looking forward to your response.

Regards.

 

Frequent Windows 10 blue screen crashes

Hi,

Thank you for posting in Microsoft Community.

I understand your concern and frustration you have been through. I will be glad to assist you.

Please answer these questions to assist you better.

1. Do you get any error message?

2. Have you installed all pending drivers update?

3. Please share exact make and model of HP and Toshiba?

I suggest you to follow the Methods below and check.

Method 1: Uninstall and Reinstall the Graphics Card Drivers.

Steps to uninstall the Graphics Card Drivers.

• Press “Windows Logo” + “X” keys on the keyboard.
• Click on “Device Manager” from that list.
• Search for the Graphics Card from the device list, right click on it and then select “Uninstall”. On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that
  and then remove the corrupted drivers from the computer.
• Follow the on-screen instructions to complete it and then restart the computer if prompted.

Method 2: Further go for a full system virus scan using Microsoft Safety Scanner.

Refer the link below to download the Microsoft Safety scanner

http://www.microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Anti-Virus Disclaimer:

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Refer the link below and check.

Troubleshoot blue screen errors

http://windows.microsoft.com/en-in/windows-10/troubleshoot-blue-screen-errors

How to troubleshoot blue screen errors in Windows 10

http://answers.microsoft.com/en-us/...-windows/58d5eb2f-ca88-4f82-9631-82fefd11d774

Hope it helps. Do let us know if your issue is resolved. For any further query, feel free to contact us.

Thank you