Windows 10: Windows 10 crashes when I connect my Xbox Wireless Adapter

Windows 10 crashes when I connect my Xbox Wireless Adapter. This adapter is used to connect Steelseries Arctics 9X headset and listen to music or play games.
There were multiple crashes starting from June 2020.

All drivers were updated to the latest versions using Dell update utility. This did not help.

When the Adapter is disconnected crashes do not happen.

Minidump report from today is attached. It was created using WinDbg.


******************************************************************************** ** Bugcheck Analysis ** ********************************************************************************DPC_WATCHDOG_VIOLATION 133The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVELor above.Arguments:Arg1: 0000000000000000, A single DPC or ISR exceeded its time allotment. The offending component can usually be identified with a stack trace.Arg2: 0000000000000501, The DPC time count in ticks.Arg3: 0000000000000500, The DPC time allotment in ticks.Arg4: fffff805700fa318, cast to nt!DPC_WATCHDOG_GLOBAL_TRIAGE_BLOCK, which contains additional information regarding this single DPC timeoutDebugging Details:------------------**************************************************************************** ****** ****** Either you specified an unqualified symbol, or your debugger ****** doesn't have full symbol information. Unqualified symbol ****** resolution is turned off by default. Please either specify a ****** fully qualified symbol module!symbolname, or enable resolution ****** of unqualified symbols by typing ".symopt- 100". Note that ****** enabling unqualified symbol resolution with network symbol ****** server shares in the symbol path may cause the debugger to ****** appear to hang for long periods of time when an incorrect ****** symbol name is typed or the network symbol server is down. ****** ****** For some commands to work properly, your symbol path ****** must point to .pdb files that have full type information. ****** ****** Certain .pdb files such as the public OS symbols do not ****** contain the required information. Contact the group that ****** provided you with these symbols if you need this command to ****** work. ****** ****** Type referenced: TickPeriods ****** ******************************************************************************* WARNING: Unable to verify checksum for win32k.sysKEY_VALUES_STRING: 1 Key : Analysis.CPU.mSec Value: 10624 Key : Analysis.DebugAnalysisProvider.CPP Value: Create: 8007007e on GLEBSPC Key : Analysis.DebugData Value: CreateObject Key : Analysis.DebugModel Value: CreateObject Key : Analysis.Elapsed.mSec Value: 51835 Key : Analysis.Memory.CommitPeak.Mb Value: 94 Key : Analysis.System Value: CreateObject Key : WER.OS.Branch Value: vb_release Key : WER.OS.Timestamp Value: 2019-12-06T14:06:00Z Key : WER.OS.Version Value: 10.0.19041.1ADDITIONAL_XML: 1OS_BUILD_LAYERS: 1BUGCHECK_CODE: 133BUGCHECK_P1: 0BUGCHECK_P2: 501BUGCHECK_P3: 500BUGCHECK_P4: fffff805700fa318DPC_TIMEOUT_TYPE: SINGLE_DPC_TIMEOUT_EXCEEDEDTRAP_FRAME: fffff80572c8dcc0 -- .trap 0xfffff80572c8dcc0NOTE: The trap frame does not contain all registers.Some register values may be zeroed or incorrect.rax=0000000000000001 rbx=0000000000000000 rcx=fffff805c19f7808rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000rip=fffff8056f6d7dfa rsp=fffff80572c8de50 rbp=ffffaa01c9e4863a r8=0000000000000030 r9=0000000000000600 r10=fffff8056f6d7d40r11=ffffaa01d56a4d90 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000000000000000iopl=0 nv up ei pl nz na po ncnt!KxWaitForSpinLockAndAcquire+0x2a:fffff805`6f6d7dfa f390 pauseResetting default scopeBLACKBOXBSD: 1 !blackboxbsdBLACKBOXNTFS: 1 !blackboxntfsBLACKBOXPNP: 1 !blackboxpnpBLACKBOXWINLOGON: 1CUSTOMER_CRASH_COUNT: 1PROCESS_NAME: SystemSTACK_TEXT: fffff805`72c9cc88 fffff805`6f8594e6 : 00000000`00000133 00000000`00000000 00000000`00000501 00000000`00000500 : nt!KeBugCheckExfffff805`72c9cc90 fffff805`6f6cef7d : 0000eac3`43eeecf6 fffff805`6a0f6180 00000000`00000246 00000000`00747e40 : nt!KeAccumulateTicks+0x18c046fffff805`72c9ccf0 fffff805`6f6c8671 : fffff805`72c9ce90 00000000`00456f72 fffff805`6a0f6180 00000000`00000001 : nt!KiUpdateRunTime+0x5dfffff805`72c9cd40 fffff805`6f6ca50b : 00000000`00000000 fffff805`72c8dd00 fffff805`700319e8 00000000`00000000 : nt!KiUpdateTime+0x4a1fffff805`72c9ce80 fffff805`6f6c7742 : fffff805`72c8dcc0 fffff805`72c8dd40 fffff805`72c8dd40 00000000`00000000 : nt!KeClockInterruptNotify+0x2bbfffff805`72c9cf30 fffff805`6f608725 : 00000115`be0fceac fffff805`700f3960 fffff805`700f3a10 ffff8808`502b41ce : nt!HalpTimerClockInterrupt+0xe2fffff805`72c9cf60 fffff805`6f7df60a : fffff805`72c8dd40 fffff805`700f3960 00000000`00000009 00000000`00000000 : nt!KiCallInterruptServiceRoutine+0xa5fffff805`72c9cfb0 fffff805`6f7dfb77 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiInterruptSubDispatchNoLockNoEtw+0xfafffff805`72c8dcc0 fffff805`6f6d7dfa : 00000000`00000030 fffff805`c19bf7cb fffff805`c19f7b68 00000000`00000030 : nt!KiInterruptDispatchNoLockNoEtw+0x37fffff805`72c8de50 fffff805`6f6d7dc8 : fffff805`c19f7808 fffff805`6a0f6180 00000000`00000000 00000000`00000000 : nt!KxWaitForSpinLockAndAcquire+0x2afffff805`72c8de80 fffff805`c19c08b2 : ffffaa01`c9e48640 fffff805`c19f7b68 ffffe701`489a3180 fffff805`6f63fbc8 : nt!KeAcquireSpinLockRaiseToDpc+0x88fffff805`72c8deb0 fffff805`c19c055c : fffff805`c19f7b68 ffffaa01`c9e4863a ffffaa01`c9e4863a 00000000`000000b9 : xboxgip!gipHandleAudioData+0x1cefffff805`72c8df20 fffff805`c19d2dff : ffffaa01`d56a4d90 fffff805`00000000 00000000`00000006 ffff9048`00000006 : xboxgip!gipReorderAudioData+0x16cfffff805`72c8dfa0 fffff805`c19d310c : ffffaa01`d56a4d90 ffffaa01`d56a4d90 00000000`00000188 00000000`00000000 : xboxgip!gipProcessPacket+0x823fffff805`72c8e060 fffff805`c19b7fa8 : ffffaa01`d56a4d90 fffff805`c19f6c00 00000000`00000000 ffffaa01`d56a4df8 : xboxgip!gipServiceReceiveQueue+0x11cfffff805`72c8e0b0 fffff805`c19b7d62 : ffffaa01`e23c1da0 ffffaa01`d56a4d90 00000000`00000002 00000000`00000000 : xboxgip!gipQueueReceiveNetBufferList+0x1bcfffff805`72c8e0f0 fffff805`71bb1eb0 : 00000000`00000000 00000000`00000002 fffff805`72c8e1e1 00000000`00000000 : xboxgip!gipReceiveNetBufferLists+0x242fffff805`72c8e160 fffff805`71c48d04 : ffffaa01`e2a83010 00000000`00000000 ffffaa01`00000001 fffff805`00000001 : ndis!ndisMIndicateNetBufferListsToOpen+0x140fffff805`72c8e240 fffff805`71bf00a6 : 00000000`00000901 ffffaa01`dbe52da0 ffffaa01`e410c1a0 ffffaa01`dbe52da0 : ndis!ndisMDispatchReceiveNetBufferLists+0x234fffff805`72c8e2b0 fffff805`71bedb5e : ffffaa01`e410c1a0 fffff805`6f70f491 00000000`00000000 fffff805`6a0f6180 : ndis!ndisMTopReceiveNetBufferLists+0x3e606fffff805`72c8e330 fffff805`71c59ad2 : 00000000`00000000 ffffaa01`dbe52da0 ffffaa01`e39eb8a0 00000000`00000000 : ndis!ndisInvokeNextReceiveHandler+0x4afffff805`72c8e400 fffff805`71c59eb4 : ffffaa01`e24f9590 ffffaa01`e24f9590 00000000`00000001 00000000`00000001 : ndis!ndisDoLoopbackNetBufferList+0x2b2fffff805`72c8e470 fffff805`71bf18f3 : 00000000`00000000 ffffaa01`9f0d1b00 ffff9055`00000001 ffff9048`2a807858 : ndis!ndisMLoopbackNetBufferLists+0xccfffff805`72c8e4f0 fffff805`71bf0910 : ffffaa01`e24f9710 ffffaa01`e24f9590 00000000`00000001 ffffaa01`d56a4d90 : ndis!ndisMSendNBLToMiniportInternal+0x3c943fffff805`72c8e5c0 fffff805`c19baac7 : ffffaa01`e2a83010 ffffaa01`e24f9590 fffff805`00000001 fffff805`00000002 : ndis!NdisSendNetBufferLists+0x3e4b0fffff805`72c8e6c0 fffff805`c19c0e1c : fffff805`c19f7b68 ffffaa01`e24f97d0 fffff805`c19f7b68 00000000`00000600 : xboxgip!gipSendFragment+0x327fffff805`72c8e720 fffff805`c19c115f : 00000000`00000006 fffff805`00000001 fffff805`72c8e868 fffff805`00000606 : xboxgip!gipSendAudioData+0x49cfffff805`72c8e800 fffff805`c19c2259 : 00000000`00000002 fffff805`6a0f6180 00000000`00000080 fffff805`6a0f6180 : xboxgip!gipProcessAudioDpc+0x29bfffff805`72c8e8b0 fffff805`6f6368f2 : fffff805`c19f7938 fffff805`6a0f6180 fffff805`72c8eb18 00000000`00000000 : xboxgip!ProcessAudioDpcRoutine+0x9fffff805`72c8e8e0 fffff805`6f639d8d : 00000000`00000000 00000000`00000000 00000000`00140001 00000000`00456c8e : nt!KiProcessExpiredTimerList+0x172fffff805`72c8e9d0 fffff805`6f7e16ce : 00000000`00000000 fffff805`6a0f6180 fffff805`70126600 ffffaa01`e4822080 : nt!KiRetireDpcList+0x5ddfffff805`72c8ec60 00000000`00000000 : fffff805`72c8f000 fffff805`72c89000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x9eSYMBOL_NAME: xboxgip!gipHandleAudioData+1ceMODULE_NAME: xboxgipIMAGE_NAME: xboxgip.sysIMAGE_VERSION: 10.0.19041.208STACK_COMMAND: .thread ; .cxr ; kbBUCKET_ID_FUNC_OFFSET: 1ceFAILURE_BUCKET_ID: 0x133_DPC_xboxgip!gipHandleAudioDataOS_VERSION: 10.0.19041.1BUILDLAB_STR: vb_releaseOSPLATFORM_TYPE: x64OSNAME: Windows 10FAILURE_ID_HASH: {27dac781-1ad0-8380-5bbd-c8c917698b8f}Followup: MachineOwner---------

:)

 

Xbox Controller is not connecting to Wireless Adapter

Hi,



Thank you for writing to Microsoft Community Forums.



I appreciate your time and patience to work on this issue. To have a better clarity on the issue please reply to the following questions:

• Are you using an Xbox one controller?
  

If you are using an Xbox one controller, I suggest you to refer the steps in the article

How to connect an Xbox One Wireless Controller to a Windows PC and see if that helps in resolving the issue.



I would also suggest you to uninstall all the hidden devices under USB hive and check if you are able to connect the wireless adapter. Please follow the steps mentioned below to uninstall the hidden drivers:

1. Press and hold the Windows + X key on the keyboard.
   
2. Select Device manager.
   
3. Click View tab.
   
4. Select Show hidden devices.
   
5. Expand Universal Serial Bus and remove all the greyed out devices. To remove the greyed out devices, right click on the device and select
   uninstall.
   
6. Restart your computer.
   

Please reply with the status of the issue, we will be glad to help you further.



Nikhar Khare

Microsoft Community - Moderator

 

Xbox one wireless adapter problems

Try these suggestions: Troubleshoot the Xbox Wireless Adapter for Windows | Xbox One

 

Xbox One Controller Wireless PC Adapter help.

Source: Connect Xbox One Controller to Windows PC | Xbox One Accessories


In this situation, these two links might be helpful to you:

• How to Get the Xbox Accessories App for the Xbox Elite Wireless Controller
  
• Set Up the Xbox Wireless Adapter for Windows | Xbox One