Windows 10: Windows 10 Crashes when I move my mouse cursor after logging in, only on my account.

Discus and support Windows 10 Crashes when I move my mouse cursor after logging in, only on my account. in Windows 10 BSOD Crashes and Debugging to solve the problem; I can move the mouse cursor fine on the lock screen, but when I sign in and move the mouse, I get a BSOD. I can still left and right click and scroll.... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by LiamYum, Sep 3, 2018.

  1. LiamYum Win User

    Windows 10 Crashes when I move my mouse cursor after logging in, only on my account.


    I can move the mouse cursor fine on the lock screen, but when I sign in and move the mouse, I get a BSOD. I can still left and right click and scroll.


    This was after it majorly updated over a week ago and my wallpaper was gone but I fixed that, but all the rollback and system restore options failed.


    Here's the BSOD Code:


    PAGE_FAULT_IN_NONPAGED_AREA


    What failed: win32kbase.sys



    Here's the system dump files: https://drive.google.com/file/d/1rcZaWypAvLYOrW4YbjxrcE0hUdsyf_xv/view?usp=drivesdk


    I tried using MouseKeys, it crashed. I tried deleting the mouse driver and reconnecting to different ports, still nothing.

    I even tried sfc /scannow and then the dism /online /cleanup-image /restorehealth, still nothing.

    But the other account works totally fine.


    And for some reason I can use TeamViewer to remote control my account and move the mouse and click everything fine.

    I want to find out what is causing this error.


    Thanks,

    LiamYum.

    :)
     
    LiamYum, Sep 3, 2018
    #1
  2. Ahhzz Win User

    Windows 10 Tweaks

    As you may already know, Windows 10 (as well as Windows 8) allow you to log in with a valid Microsoft account, instead of creating a local account that only works on your machine. However, you may prefer to keep a local account for privacy reasons. If you do, though, some Windows 10 features—like Cortana—may not work. Despite the default behavior, the Windows 10 Store is not one of them. You can still log in to your Microsoft account for just the Store without switching to a full Microsoft account. The process, however, is not terribly obvious. To do so, follow these steps:

    • Launch the Store from your Start menu.
    • Click the user icon next to the search box.
    • Click “Sign-in” from the menu that appears.
    • Choose “Microsoft account” and log in like normal.
    • When the “Make it yours” box appears do not enter your password. Instead, click “Sign in to just this app instead.”
    from Lifehacker
     
    Ahhzz, Sep 3, 2018
    #2
  3. Mouse Cursor and pad cursor - Acer Aspire Lap Top.

    Hi Tess,

    Based on the description that you mentioned, you're having challenges controlling the mouse cursor. It looks like we will need more information about your concern in order to give the most appropriate advice. As such, please answer the following questions:

    • Did make any changes to your computer prior to this issue (e.g. updating Windows operating system, hardware changes, etc.)?
    • Can you please tell us more description of the behavior of the mouse cursor?
    • What troubleshooting steps have you tried so far?

    In the meantime, we suggest that you refer to the link below for helpful tips and steps on how you can resolve this issue:

    Mouse, touchpad, and keyboard problems in Windows

    We also suggest that you update the drivers in
    Windows 10
    as this process will apply new features and fixes that are essential to your hardware drivers.

    We're looking forward to your response.
     
    Lawrence Lib, Sep 3, 2018
    #3
  4. Windows 10 Crashes when I move my mouse cursor after logging in, only on my account.

    No mouse cursor on Windows 10

    After installing Windows 10 apparently successfully except ... no mouse cursor on wireless USB mouse. Tried rebooting with wired USB mouse but still no mouse cursor. Using numeric arrows and tab key managed to navigate to settings - no mouse device listed.

    Tried everything but can't use Windows without mouse.
     
    DavidCripps, Sep 3, 2018
    #4
Thema:

Windows 10 Crashes when I move my mouse cursor after logging in, only on my account.

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