Windows 10: Windows 10 Creators Update bug: USB 3.1 Port shown as Unspecified

Just updated to the Creators Update and had a small issue. My USB 3.1 port is listed on by Notification bar as being able to "Safely Remove Hardware and Eject Media." as USB Root Hub 3.0 (https://i.imgur.com/G5VVb36.png)

Now when checked Device and Printers, it shows up under Unspecified as "USB Root Hub (USB 3.0)" and then checking Hardware shows up as this (https://i.imgur.com/x0E3To5.png)

I am not really too sure how to get this fixed, but it only started occuring after updating to the new Creator Update. Anyone know how to fix this?

:)

 

HP printer shown as working in Device manager but not on-line when try to pronter

I have recently updated to Windows 10. My HP C4480 scanner/printer is shown as working in Device manager but doesn't exist in Devices and Printers. Hence can't print or scan. Two unspecified device are shown in Devices and Printers which I can't remove.

When I unplug the printer from the USB port one of the unspecified devices disappears.

I have tried to install a printer manually but that does not work either.

So I am completely stuck. Help

Pete

 

Windows 10 Creator Update USB Intel USB 3.0 Hub Controller conflict with ASMedia USB 3.1 Hub Controller

The latest Windows 10 Creator update has an updated Intel USB 3.0 eXtensible Host Controller driver that conflicts with the ASMedia USB3.1 eXtensible Host Controller driver disabling the USB 3.1 ports. I discovered this problem months ago when I tried updating
the 3.0 driver to the latest Intel USB 3.0 driver causing this problem. How do I get the old Intel USB 3.0 driver back?

***Post moved by the moderator to the appropriate forum category.***

 

What is the make and model# of your computer/motherboard?
Go to the manufacturers support/download drivers, type in your make and model # and download the USB 3.1 driver for your model.

 

My motherboard is a gigabyte z170 gaming 5 with an i5 6600k.

 

Hello devyeah
Download these drivers and install http://download.gigabyte.asia/FileLi...erbolt_x64.zip

 

I had same issue exactly same as your motherboard.

Thanks, but it didn't help.

anyone has another fix or solution ?

 

You can try install Chipset drivers http://download.gigabyte.asia/FileLi..._100series.zip

 

@devyeah: If you're really trying to report a bug, TF is the wrong place. I'm sure Microsoft monitors TF but they don't own it. They have their own official forums. Report it there instead.

 

It also didn't help.

I think this isn't a windows bug, this is a gigabyte usb 3.1 driver bug.

 

I installed all the drivers related to my motherboard and the usb 3.1, btw i have to update the bios to the latest version, F21 something that I do not suggest because it gave me a lot of system instability and i have to downgrade to version F5 again.

 

Sometimes the simplest solutions get overlooked.
Have you tried going into Device Manager and uninstalling the USB 3.0 devices found under Universal Serial Bus controllers?
When you restart the PC Windows will discover the devices and reinstall them.

Don't forget to uninstall the xHCI Root Hubs, although they should go when you uninstall the USB 3.0 controllers.

 

I'm even more curious about this:
"i have to update the bios to the latest version, F21 something that I do not suggest because it gave me a lot of system instability".

Was the F21 BIOS a Beta version?
What was the system instability?

It is unusual for a non-beta BIOS to cause instability and could possibly indicate a malfunction of some sort on the motherboard.
It is also important when updating a BIOS to first reset the existing BIOS to default settings before starting the flash. Customized BIOS settings can mess with a BIOS upgrade installation.

 

Well actually i just made a fresh install because i ended with a big mess. No, it did not solve the problem, even after a new install i have this USB 3.1 Port Unspecified. This only happens with the creator update, not with any other previous windows version. I have posted on gigabyte forum, there are other post with similar issues, it seems some kind of drivers problems and the last version of windows 10.

Hi,
Yes i setted everything to default in the BIOS before i updated it. No, version F21 is not beta and it is required to install USB 3.1 drivers, but i dont know if i should use this version because they state after F20 version that you need this version for Support 7 generation CPU and F21, V core Voltage adjust, so i dont know if i can use those version of the BIOS or keep the F5 the last one they released for the 6 generation CPU.
I was not able to access to the BIOS after restart with the BIOS F21, when i restarted the computer just a black screen showed up, it did not happen if i turn on the computer.
I also had some BSOD with this text, {your pc ran into a problem and needs to restart}, The only way i was able to go into windows again was as safe mode with network connections it never happened with F5 Bios, and now that i downgrade to F5 Bios version everything is working properly except for the USB 3.1 Port Unspecified.

Device manager shows this:

and Aida shows this



Btw the physical USB port 3.1 is working properly at least if i insert a 3.0 or 2.0 usb stick there.

 

It didn't help