Windows 10: Windows 10 Creator's Update Kills Bluetooth Hardware

I have an Acer Aspire Timeline X 3830t laptop. Until today, I was running Windows 10 with no issues, happy as a clam. After a slew of updates happened, including the Creator's update, my Bluetooth disappeared. I mean it really disappeared, it's no longer found in Device Manager, and when I look at Hidden Devices, I find the BlueTooth Generic Adapter with this error.

Currently, this hardware device is not connected to the computer. (Code 45)
To fix this problem, reconnect this hardware device to the computer.

HUH? I didn't change anything, I didn't turn off any switches, all I did was allow Windows to do the updates! Scanning for updates, resetting the BIOS to defaults, rebooting multiple times, etc. doesn't bring it back. I'm at a loss what happened!

:)

 

bluetooth bug in windows 10

i have a computer with Intel wireless Bluetooth running the windows 10 creators update and i can't pair a device so i test if it is a hardware or software issue by creating a windows 7 vm that i would then upgrade to windows 10 creators update. i mount
the Bluetooth adapter to the vm and Bluetooth works as it normal should. so i upgrade to windows 10 and Bluetooth work fine with the exact same update on the host system. what do i do to fix this issue? is it specific to my install of windows? the host system
is an alienware aurora r5 and the virtualization software i used was vmware workstation player 12.

 

Windows 10 blue tooth not connected

Hi there, windows 10 updated today and killed my bluetooth. I noticed as the mouse stopped working. I've tried everything above to no avail. Still no bluetooth connectivity. In Device Manager it keeps appearing as hidden and in properties it says:
Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Nothing I've found on MSFT website help works. I've updated all drivers (all were ok) and checked for Hardware Changes. None found. Please help.

Thanks

Alan

 

It hasn't killed any of my Bluetooth mice on Notebooks [3] and Tablets [3], just have to set them up again and Pair them again if there's no issues with Bluetooth in Device Manager.

 

I think you need to read it again. The BT doesn't even show up in Device Manager, so there's no pairing until that's resolved. It's like the hardware disappeared when I did the last updates!

 

If hardware doesn't show in Device Manager there's usually one of two problems, the hardware has failed or compatible drivers have to be installed.

 

So, you're implying that the Windows update installed incompatible drivers? I was using the BT mouse before the update, after the reboot, the hardware was totally missing.

Even without drivers, the unknown hardware usually shows up in Device Manager, however, I see nothing now.

 

If the update installed new Bluetooth drivers, you can check Reliability Monitor to see what's what. It tracks all driver installs as "Informational events."
HTH,
--Ed--

 

Just for humor try
Start>settings>windows update again.

USB and Bluetooth have been magically fixed with cumulative update released on 28th.



KB 4032188
Think version is?? Becomes 15063.502

To date 3 HP and 2 Acer work

.

 

There is one curious item. I saw a boatload of updates load when I fired up the update on 8/3/17, but when I look at the update history, there's only one under Other Updates, it's the Creator's Update 1703. I don't know where all the others hid. I'm trying another update run now, though I did that several times before and didn't get any.

It just found a FLASH KB4025376 update and an update to 1703, KB4022405. Running it again gets no new updates. Rebooted and checked for updates, no new updates. Still no sign of the BT hardware in device manager, even looking at hidden devices. It's like it vanished in the wind.

 

Another curiosity, I tried a USB BT adapter and successfully loaded the drivers. It even connects to my Dell BT mouse. However, no response from the mouse. Taking it to another computer with the same USB BT adapter, and the mouse and adapter work fine with Windows 10. I think the laptop suddenly decided that BT was a no-no for some odd reason.

 

Make quick lightning and lake joy in aluminum boat.

OS build was 15063.502
Version 1703, last update applied to Ten Home.

Your number may vary in end.

 

Hey JohnWill,
Go to the manufactures website for your PC (make/model), download the latest BT driver and install it. Also, make sure BT is turned on in Settings > Devices *Smile

 

They don't have a Win10 BT driver, and I tried the other ones, the latest was for Windows 8.1. I tried that driver, no dice. As I've said before, Bluetooth doesn't appear ANYWHERE now, not in Device Manager, not even as an unknown device. It just disappeared totally, pretty odd.

 

what's the make/model of the PC ?