Windows 10: Windows 10 Dell XPS freezes, screen goes black. Any help?

This has happened three times in two days:SourceWindowsSummaryHardware errorDate‎28/‎07/‎2021 15:42StatusNot reportedDescriptionA problem with your hardware caused Windows to stop working correctly.Problem signatureProblem Event Name: LiveKernelEventCode: 141Parameter 1: ffff9586981a3010Parameter 2: fffff8023ff7372cParameter 3: 0Parameter 4: 62b8OS version: 10_0_19042Service Pack: 0_0Product: 768_1OS Version: 10.0.19042.2.0.0.768.101Locale ID: 2057

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Screen goes black

Hi Kris,

It is possible that your screen goes black may be due to a critical system error which can cause the system to shut down. To isolate your issue, we'd like to gather more information:

• Have you made any recent changes prior to this issue?
• Did you get any error messages when it turns black?
• Have you tried checking if the sleep mode is turned on/off?
• What troubleshooting steps have you done so far?

Meanwhile, we recommend that you perform the steps in this
article to troubleshoot blank/black screen errors. This will provide you instruction when you see a black screen before signing in to Windows 10 and when you see a black or blank screen after signing in to Windows 10.

Let us know if you need further assistance.

 

Screen goes black if the power cord is connected

Hi Tony,

As the screen goes black I suggest you to refer the Microsoft article on
Troubleshoot black screen problems and check if it helps.

Troubleshoot black screen or blank screen errors

I also see that you are facing issues with the keyboard this might be due to the corruption of keyboard drivers. I suggest you to run the
hardware and devices troubleshooter and check if it helps.

Follow the below steps for the same.

Windows 10 has a built-in troubleshooter to check and fix issues with hardware and devices. I would suggest you to run this troubleshooter. Refer these steps:

• Press Windows key + X, select Control panel.
• Change the view by option on the top right to Large icons.
• Click on troubleshooting and click on the view all option on the left panel.
• Run the Hardware and devices troubleshooter.
• Restart your computer and check if the issue is resolved.

Hope this information is helpful. Please get back to us with the information required, if you need further assistance, we’ll be glad to assist you.

 

Screen goes black in Windows 10

Hi Richard,

To troubleshoot on your concern with getting black screen after updating to Windows 10. Kindly make sure to follow the steps on the article below:

• Troubleshoot black screen problems
• Windows 10 – Black Screen
• Windows 10 Help

If you need further assistance, please let us know.