Windows 10: windows 10 detecting wrong display adaptor

Discus and support windows 10 detecting wrong display adaptor in Windows 10 Drivers and Hardware to solve the problem; I am having a problem with the windows 10 upgrade service. It keeps telling me my display adaptor is a Matrox adaptor but the actual adaptor is an... Discussion in 'Windows 10 Drivers and Hardware' started by ramshill, Nov 17, 2015.

  1. ramshill Win User

    windows 10 detecting wrong display adaptor


    I am having a problem with the windows 10 upgrade service.
    It keeps telling me my display adaptor is a Matrox adaptor but the actual adaptor is an intel motherboard adaptor.
    No Matrox adaptor has ever been fitted (I have had the computer for 15 years (various new motherboards etc) and never have used a Matrox adaptor.

    It wont let me upgrade as it says the adaptor is not supported.

    Any idea whats going on?

    :)
     
    ramshill, Nov 17, 2015
    #1
  2. Josef Bri Win User

    DirectX shows 2 displays on my laptop

    Hello,

    Thank you for the information.

    Have you tried disabling the default display adaptor so that the AMD graphics card will be selected as default display adaptor? Basically, if both adaptors are enabled, the system will detect both.

    Let us know how it goes.
     
    Josef Bri, Nov 17, 2015
    #2
  3. bparr_151 Win User
    Windows Basic Display Driver

    the graphic cards are out dated and no longer supported on windows 10, which is where the Microsoft basic driver display comes in. I don't see it being corrupted, due to two separate computers having the same issue on the same day.

    1. I am using win 10 pro VS. 1703 Build 15063.726

    2. the last updates this machine received was on 11-15-17 which was the update to version 1703 (KB4049011), (KB4048954), (KB4048951), (KB4011205), (KB4011265), and KB907417 which failed and I had to manually install

    3. when I hit the WIN+P it states " your PC cant project to another screen. Try reinstalling the driver or using a different video card", then when I go into the display settings screen and scroll down to where it use to show my monitors it states "Multiple
    Displays Old displays might not always connect automatically. Select detect to try and connect to them. I then hit the detect button and the message shows up, did not detect any other monitors. Under the adaptor properties, the adaptor type is Microsoft basic
    display adaptor.

    I have tried going into the device manger and uninstalling both the Microsoft basic display and the Radeon display adaptor and rebooting the pc. This has not yielded any results and the drivers are reinstalled upon boot up
     
    bparr_151, Nov 17, 2015
    #3
  4. spapakons Win User

    windows 10 detecting wrong display adaptor

    Try updating the chipset drivers, to make sure your adapter is detected properly, then update the graphics drivers.
     
    spapakons, Nov 17, 2015
    #4
  5. ramshill Win User
    thanks - tried this but still says i cant upgrade due to Matrox adaptor
     
    ramshill, Nov 17, 2015
    #5
  6. spapakons Win User
    Download Aida64 and then go Computer->Summary. The display adapter reported there is your real adapter. Post a screenshot to help you find drivers.
     
    spapakons, Nov 17, 2015
    #6
  7. bobkn Win User
    Are you getting this through Windows Update? Your alternatives would be to use the Media Creation Tool or the ISO files from Techbench. See the tutorials for how to use those.

    Matrox? Weird. I think they've been out of the desktop graphics market for something like 10 years.
     
    bobkn, Nov 18, 2015
    #7
  8. spapakons Win User

    windows 10 detecting wrong display adaptor

    Use Aida64 to see a summary of your hardware and post it here to help you finding drivers.
     
    spapakons, Nov 18, 2015
    #8
  9. ramshill Win User
    Found the problem - I forgot the emulator settings I used a while ago. On clearing them the problem went away!

    I have been advised by Microsoft that if all else fails a re-install of Windows 7 clears all this anyway. Of course you could lose other info as well.
     
    ramshill, Apr 5, 2018
    #9
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