Windows 10: Windows 10 detects Wacom Tablet as Mouse

And it's not a problem with the Wacom Drivers. The INSTANT I plug in the tablet, the Device manager detects the tablet as a mouse, no sign of it on the Human Interface devices.

:)

 

Wacom Tablet not detected

My USB drives will detect my wireless mouse, but not my Wacom Tablet. It's not registering at all. No indicator sounds, nothing. What's going on? I have Windows 10.

 

Wacom Tablet not detected

Yes it was working before. I just noticed the issue on Thursday. I have not made changes.

I have tried installing drivers, restarting my computer, updating drivers, installing in compatibility mode, installing a driver directly from Wacom, etc. My wireless mouse works just fine, and I even replaced the tablet with the same model.

 

windows 10 and Wacom tablets.

Unfortunately safe mode is not an option. The Wacom board relies on a Wacom service to run as a Wacom board and this service is not available in safe mode. The pen does however function in safe mode as a mouse via windows pen and ink.

Starting with the clean boot and with the Wacom service enabled then the pen functions via windows pen and ink but the Wacom utilities do not detect the presence of a Wacom Tablet, even though it is listed as a Wacom tablet in device manager and in the settings
and devices hardware section as a Wacom intuos pro large.

The default admin and a new user admin should have the same software profile and should both work. the fact that the hidden admin account works and other accounts don't excludes there being a hardware or software problem. It has to be profile related
surely? or permissions. We have had issues in the past whereby the windows 10 updates removed all application packages from certain folders that killed all the modern apps from working. This feels like something similar, since the issue was noticed after
the fall update. Unfortunately we could not roll back as the old installation backup had been cleaned up.

Lots of people with issues with Wacom tablets and windows 10 either disable windows pen and ink, but this is not an option for us as doing so kills the pens pressure sensitivity. The other popular repair is due to the Wacom Professional Service not being
started. In our case the service is set as Automatic and is running. Some forums suggest restarting this service, for us it makes no difference. Another suggestion was that the issue was down to there being no Wintab drivers in windows 10, but installing
them made no difference either.

all of the troubleshooters have been run , sfc/scannow has been run dism has been run. Windows 10 has been reloaded via an inplace upgrade. Group policies have been checked and all show as not configured.

Doing a fresh reinstall is not an option as we are in the middle of a project for a client, and even if we were not, the machine has a high number of programs containing multiple plugins. It also seems pointless when we have the hidden admin account working
properly.

As you can see we have been troubleshooting this for months and the frustration levels are high.

As it stands we have a £500 graphics tablet that might as well be a £5 mouse. We have lost well over 30 hours going round and round in circles with support representatives.