Windows 10: Windows 10 doesn't detect that my laptop has a Bluetooth device.

Just realised that, since I upgraded from Win 7 64 Home Premium to Win 10, it has not detected the laptop's Bluetooth device. It doesn't even feature as a device in Device Manager ... not even one with a problem.

:)

 

Microsoft Designer Mouse not detected by laptop, even though other bluetooth devices do work, and this mouse works on other computers.

I bought the Designer Mouse. My laptop with Windows 10 does not even detect it. It's a Microsoft mouse so it has to be compatible. It works on another laptop which has windows 8.1. It even works on my android phone! Other devices appear on the list of
the laptop in question, for example my phone is there and connects without problems . Moreover, the laptop itself is detectable by other devices via Bluetooth.
Additionally, another Bluetooth mouse (dell) isn't detectable either. So it seems that this laptop is "allergic" to Bluetooth mice.

I looked into the Bluetooth drivers in the device manager and it says they are up to date.

The device manager lists Intel centrino wireless Bluetooth 3.0 + high speed adapter as the Bluetooth device

I'd be incredibly grateful for any suggestions. It's an Xmas gift for my sister and I really don't want to return it.

Thanks in advance

 

Trouble detecting Hesh 2 bluetooth headphones w/ windows 10 on dell inspiron 3521 laptop

Laptop running windows 8.1 could detect but not pair with my new Skullcandy Hesh 2 headphones. Just updated my laptop to windows 10 home and now it can't even detect the headphones. It can however detect & pair & play my son's new JBL bluetooth speaker
and our Xbox1.

All bluetooth items listed on Device manager (my laptop has bluetooth 1703) claim to have latest driver updates already. I don't know what else to try. Help!

 

open control panel then troubleshooter
select hardware trouble shooter and see if it does anything

 

I'd tried that. It refused to acknowledge that the BT adapter existed.

Eventually searched the web to discover that Dell drivers for the Broadcom BT adapter were never updated to be Win8/Win10 compatible.

Further searching revealed the Broadcom never release drivers to the public ... only to the laptop manufacturers for them to tinker with before releasing to the public.

Much more searching revealed that Lenovo used a "similar" Broadcom adapter - and they have Win8/Win10 drivers.

They installed .... with errors ... but it seems to be working.

I used to be a died-in-the-wool Dell fan. That they don't release Win10 drivers for a laptop that's just 4 years old is quite ridiculous.

 

I'm having the same problem. Tried installing Dell's BT driver; got nothing. Lenovo's BT driver told me that it couldn't even detect the device.

 

Well, they do want to sell new computers. It must also be noted that many parts in computers are provided by other manufacturers and the 'brands' and publishers of Operating Systems can only furnish what is provided to them. I have 2 Dell Inspiron 15 Notebooks [3 years old and 1.5 years old] with Bluetooth and Dell provided necessary drivers for Win10.

 

Download the correct Bluetooth driver for Windows 10 from the computer manufacturer's website (if you can), remove your current Bluetooth driver, restart, and install the one you downloaded. If you couldn't find it to download, go to Device Manager and select the Bluetooth device, right click, and click update.

Alternatively, after removing the Bluetooth driver, let windows find the driver for you (within Windows Update)

 

Here's what I've tried:
Updated BT from device manager, restarted.
Deleted BT driver, downloaded from Dell (manufacturer), restarted.
Installed Lenovo driver (couldn't detect device).

Since I deleted the original driver, none of the others I have tried have even shown up in device manager, even when I show hidden devices. Screenshot below. Before, BT came up as it's own category.

 

@foshasta,

Is your model of laptop older? Does Dell have Windows 10 drivers for it? If you select Windows 8 from the list of OSes, do you see more options for Bluetooth drivers? How about when you select Windows 7? Did you update Windows completely in Windows Update (thus receiving the recent update)?