Windows 10: Windows 10 error (cannot open Office 365 files or Adobe pdf files)

Hi, may I ask for help to resolve this issue please, as I am unable to open any Office 365 or Adobe PDF files on my laptop, currently as seen in image attachment windows-error-ss-1.

Two days ago, I attempted to fix my touchpad which was not working and the fix worked. During this restart it began a Disk C repair for which I received no notification so this came as a surprise. Once completed, Avast Premium opened up and said the Disk had been repaired successfully.

Next, I had uninstalled Avast Premium as the free trial had just expired. Now, when I attempt to open any docx, ppt, csv, or pdf it states the following error:

Windows cannot find 'C:\Users/ryana\Desktop\FILE NAME.docx'. Make sure you typed the name correctly, and then try again.

Possible solutions so far:

1. Looked into taking ownership the files but there was no issue (owned by myself not System)
2. Performed clean boot
3. Ran Malware Bytes, CCleaner, RogueKiller, Advanced SystemCare to find the issue:
- CCleaner displayed the following message:
The Application referenced at: C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_463164d40c3d26ce\igfxEM.exe could not be located. These references are often left behind after uninstalling software.

- RogueKiller found some issues as seen in image attachment windows-error-ss-2

4. Run the System File Checker tools (no issues found)

C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Restorehealth
Deployment Image Servicing and Management tool
Version: 10.0.17763.1
Image Version: 10.0.17763.437
[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.

C:\WINDOWS\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

Any ideas? I appreciate your time and help with this.

Thanks,
Ryan









:)

 

Windows 10 Office 365 cannot open files from: recent file list


Thanks for the tip! I followed all above steps.

So far I can open files from the Recent files list when I enter Word itself, however I still am unable to open any documents using the Word icon pinned to the taskbar:





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Windows 10 Office 365 cannot open files from: recent file list


OK, the files are not corrupt.

I've had same kind of issue a few times, luckily not too often, and the only thing I have found to fix it has been to clear the list of recent files (right click and select Clear unpinned Documents):








When done, open the documents browsing to them (Open Other Documents ) and let the list be repopulated:

 

Trouble Opening PDF's

Hi Parker,



Thank you for posting on Microsoft Community. We will assist you in resolving the issue.



Before assisting further, I would like to ask you few questions:

• Does the issue persist in Edge browser?
• Do you get similar error when you open the PDF file in Adobe reader?

Check if you are facing similar issue in Edge browser.



Step 1: Open PDF file in Adobe reader and check if you are facing similar issue.



To open PDF file directly from Adobe reader, follow the steps below:

• Open Adobe application and click on Edit.
• Click on Preferences and select Internet.
• Uncheck Display PDF in Browser option and check if you are able to open the PDF file without getting the error code.

Step 2: If you are able to open PDF file in Adobe reader, I suggest you to
Turn off Internet Explorer,
enable it again and check if the issue is resolved.



For further assistance, I suggest you to post your query in Adobe support forum.

https://forums.adobe.com/community/adobe_reader_forums



Thank you.