Windows 10: Windows 10 - Exchange will not add / create accounts - case LITMUS FW38 10/21-10/23/2019...

Major issue last week that resulted in a corrupted start menu that could not be automatically fixed. Locked in an endless loop of trying to fix and reboot, so had to "safe boot" and attempt fix (not successful) … then had to reload Windows 10.... Menu issue fixed but now the problems begin:


Exchange mail will not allow me to create a Google, web mail or any of my known Miscrosoft user accounts. . . 5 accounts, Advanced set up does not work. Exchange set up does not work. Outlook user setup does not work. Gmail standard setup fails . . . all with same message:





Google says Microsoft accessed the account, but Windows 10 does not create the new account. Numerous security and access errors surfaced too. I will publish them separately. Spent four hours on phone with Dell Tech Support and Microsoft. The conversation with Microsoft is appears below . . . pretty disappointed in being told to call Microsoft's commercial support line. I see mention of similar issues posted on the web but not definitive fix short of rebuilding the OS from the ground up.


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Microsoft Virtual Agent
Hello Kevin!
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Garima J has joined the chat
Microsoft Answer Tech

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Microsoft Answer Tech

Thank you for contacting Microsoft Support. I am Garima J. How can I help you today?

Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.

Hi, how may I assist you today?

Hi Garima

This is Mark From Dell. Senior Tech

we jsut got disconnected with Akshay from Chat

Hello, Mark.

here is the case LITMUS FW38 10/21-10/23/2019

As I can check you are facing issues with launching Outlook.

Am I correct?

thats correct haha

Alright.

Please be assured that we will try our level best to resolve this issue in the best possible way.

May I know the exact error while launching Outlook?

can you do a remote so you can continue what is Akshay doing?

cannot start microsoft outlook. cannot open the outlook window.

Yes,definitely.

Before that, I need to ask few questions.

May I have the email address configured in Outlook, Mark?

*** Email address is removed for privacy *** this is where the office 365 is connected

Is this an Exchange account?

nope

Alright, Let me go ahead and check your issue.

Would that be okay if I take remote access of your screen so that we can work as a team in order to get this issue resolved?

go ahead please

Thank you for granting me permission for remote access.

a. Before I take the access, I request you to close all your personal files and folders in your system as I am not authorized to view or access them.

b. I request you to please be seated in front of the system while I work on it. If you wish to leave kindly let me know, I will pause the session and once you’re back we shall resume it.

c. You’ll be able to see a chat window with a Red X at the left top corner. At any point, if you feel uncomfortable or the chat gets disconnected, simply click on it and the session will end. I will no longer have access to your system.

d. For compliance purposes, I would request you not to disconnect the chat till the time we are on the remote session.

Here is your case number for future reference: 1486529279

Please let me know, when we can proceed.

le'go

In order to grant me the remote session, please visit the site, support.microsoft.com/help.

Please let me know once it asks you for the 6-digit code.

ready

Code: 859532

It will download a file once it is downloaded, please click on run as applet.

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Microsoft Answer Tech

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We are connected.

Can I launch Outlook now?

Yes

We need to create a new profile of Outlook.

Error is with Exchange account.

Do you have access of your webmail of this particular account?

I am not the administrator, but can access it

IT is currently running on my Macbook

Please open your webmail once here and change your password.

Something is wrong with your Exchange account.

It is not connecting with server.

I would recommend you get in touch with domain provider so that they will help you with this.

Odd . . . it is running on the MacBook, iPad and iPhone . . . just the new PC that went crazy.

I understand we are facing trouble while configuration that is the reason it keeps asking for password.

PC will not allow configuration of ANY mail account (POP, IMAP, exchange) in exchange

Exchange will not allow gmail . . . the easiest app on the planet to configure. Any ideas? Gmail has nothing to do with a GoDaddy domain or exchange.

It is not like that PC will allow every type of accounts.

Watch ???

It is not accepting your password, server issue.

ready ?

Yes.

We are talking about .cmg email.

using gmail account as the user name to be safe

No . . . gmail . . . Exchange is all messed up on this PC

No gmail account, no exchange accounts, no generic webmail accounts

Here we go

Attention required error message can not be resolved

It is showing server encrypted error while configuring Exchange account.

We do have dedicated department which is our commercial team who handles exchange accounts very well.

Shall I help you with the contact number?

That was a Gmail configuration we just executed . . . same result for a webmail and exchange account account

Gmail is an Imap account.

Please try to understand.

I can configure all three of the accounts but not the exchange account.

So, I tried to configure under the advanced settings as an IMAP and same result for all the gmail accounts, the 512cmg exchange account and the *** Email address is removed for privacy *** account which IMAP or POP

There are difference in incoming and outgoing server settings.

Please get in touch with commercial team.

imap.gmail.com and smtp.gmail.com . . .

Let me show you something.

Outlook configured and loaded up all the emails, but loses the configuration over night when PC is shut down

Yes, we are facing issues while configuration of Exchange account.

Exchange won't configure any of the email accounts . . . error message says exchange account is the problem before the 512CMG account is configured

OK, so I need to start over with commercial accounts ?

Exactly.

Shall I help you with the contact number?

Yes, please . . .

May I know your country?

USA

(800) 642 7676
(TTY)

Here you go!

THX . . .

You are most welcome, Kevin

I request you to please click on red X button to end the remote session.

I am out of your machine.

 For your future reference, please visit our self-help websites i.e. https://www.support.microsoft.com or https://www.answers.microsoft.com

 Please feel free to contact us anytime on our Phone Support Number i.e. 1-800-642-7676 and we will be more-than-happy to assist you.

 Thank you for contacting Microsoft Software Support, have a good day. You were chatting with Garima.

 I request you to click on "END CHAT" option to end the chat.



***Moved from Windows 10/Performance & system failure***


Moved from: Outlook / Windows 10 / Office 365 Home

:)

 

Windows 10 Tweaks

As you may already know, Windows 10 (as well as Windows 8) allow you to log in with a valid Microsoft account, instead of creating a local account that only works on your machine. However, you may prefer to keep a local account for privacy reasons. If you do, though, some Windows 10 features—like Cortana—may not work. Despite the default behavior, the Windows 10 Store is not one of them. You can still log in to your Microsoft account for just the Store without switching to a full Microsoft account. The process, however, is not terribly obvious. To do so, follow these steps:

• Launch the Store from your Start menu.
• Click the user icon next to the search box.
• Click “Sign-in” from the menu that appears.
• Choose “Microsoft account” and log in like normal.
• When the “Make it yours” box appears do not enter your password. Instead, click “Sign in to just this app instead.”

from Lifehacker

 

Windows 10 and Skype

Updategate: Microsoft said to be auto-creating Skype accounts in Windows 10
Doesn't even check to see whether you need one

Rumor /Story here
http://www.theinquirer.net/inquirer...be-auto-creating-skype-accounts-in-windows-10

 

Microsoft Office 2019 Will Run on Windows 10, and Only Windows 10

As reported yesterday, Microsoft changed the way how they license Windows 10 to their OEM partners. But buckle in folks, the changes just keep on coming. In what looks like an effort to push Windows 7 and Windows 8.1 owners to upgrade, Microsoft has officially announced that Office 2019 will only work on machines with Windows 10 and the next LTSC release of Windows Server. That's only the tip of the iceberg though. Unlike previous version of Office that came with 10 years of support, Office 2019's support lifecycle is shortened to five years of mainstream support and two years of extended support. Additionally, the client applications are only available with a Click-to-Run installer. However, Microsoft will continue to provide a MSI installer for the server applications.