Windows 10: Windows 10 experience random freeze and reboot

Hi, My computer is experiencing random freeze recently. And the situation is getting much more frequent than before. It usually freezes at a random time and after a few second, it would automatically restart. I have tried to update my BIOS as well as reinstalling my windows 10 with formating my harddisk to remove all files and application. Can anyone help?

:)

 

Windows 10 (Pro 64bit) randomly freezes

Thank you for the information, Neil. To address your concern regarding the random freezes that's happening on your computer, we suggest performing the steps below, and check if the experience will be the same:

• Sign in using an administrator account in your Windows 10 computer.
• Disable or uninstall any anti-virus that you've installed to prevent it from interfering with the upgrade to Windows 10.
• Reinstall Windows 10.

Let us know the outcome of the troubleshooting procedure for us to assist you further.

 

Random Crash/Freeze on Build 10130


Hello everyone.

I have been running the Windows 10 preview for the last few months and other than a driver issue here or there, did not experience any real problems. However, with the last update to build 10130, I have been experiencing a random crash/freeze that manifests itself in one of two ways:

1. If I step away from the computer and come back before the monitor is set to go to sleep, I will come back to a frozen cursor, unable to do anything.
2. If I step away from the computer and come back after the monitor has gone to sleep, I will come back to a black screen, unable to do anything.

In both cases, I have to hold the power button in to shut down the computer for a restart.

Any direction or help would be greatly appreciated.

 

Windows freezes on the revolving circle upon reboot

Hi Peter,

Thank you for posting in Community.

We understand your concern and we will provide the assistance required to help you resolve the issue.

Before we proceed, I would like you to provide the information stated below:

• What happens if you do not restart when the blue circle freezes?
• Does the freeze happen only during reboot?

For now, I suggest that you place your computer in Safe Mode and reboot your computer and check if you still experience the freeze. To log into Safe Mode refer to the article provided in the link below

http://windows.microsoft.com/en-in/windows-10/start-your-pc-in-safe-mode

If you get the same symptoms in this mode as well, then I suggest that you check if you hard drive has any errors. To do so follow the steps below

1. Open This PC and then navigate to c: drive.

2. Right click on the drive and select Properties.

3. Then click on the Tools tab and under Error Checking
click on Check.

Hope this helps.