Windows 10: Windows 10 Explorer.exe randomly crashes when trying to play a video on Chrome or Netflix...

Faulting application name: Explorer.EXE, version: 10.0.19041.1706, time stamp: 0x5dbc9541Faulting module name: ntdll.dll, version: 10.0.19041.1682, time stamp: 0x7b5414ecException code: 0xc0000374Fault offset: 0x00000000000ff249Faulting process id: 0x1d08Faulting application start time: 0x01d8710520bbb02aFaulting application path: C:\WINDOWS\Explorer.EXEFaulting module path: C:\WINDOWS\SYSTEM32\ntdll.dllReport Id: e99585b

:)

 

Video pauses in Netflix app, and Chrome

Thanks for the reply, but you didn't read my entire post.

Video does not just pause in the Netflix for Windows App, it also pauses in Chrome and in Internet Explorer. I have not fully tested Edge yet though. The reason why I was using IE is because the first time I tried to play a video from the Amazon site in the Edge
browser there was an error.

There are no pauses using Firefox browser.

To be clear, video pauses momentarily in Google Chrome, Internet Explorer (used purely for testing purposes) and the Netflix App. It does not appear to be pausing in Firefox browser. Video can pause on video's being played in Amazon and YouTube. It is
not an issue that is affecting only the Netflix App.

Is there an updated video driver for the surface 3 that is Windows 10 certified?

Any suggestions??

 

Chrome Crashing & Video won't play

Hi Jone,

Thanks for replying to us with the status of your issue.

To assist you better, please provide few details.

• 
  Is the issue with playing video is only with confined to specific browser?
  
• 
  What is the make and model of your computer?
  

As the issue still persists, I suggest you to try the below steps.

Step 1: For the issue related to Chrome, refer to the below link:

Google Chrome Help

Step 2: For the issue related to paying video through browser, try updating Add on in Internet explorer and check if it helps.

Refer to the below link:

http://windows.microsoft.com/en-us/internet-explorer/manage-add-ons#ie=ie-11

Hope it helps, reply to us with the status of your issue. We will be happy to assist you.

 

Video pauses in Netflix app, and Chrome

Hi,

Thank you for posting your query in Microsoft Community.

I’m sorry to know that Video pauses in Netflix app on Surface 3.

As you are facing this issue in Netflix when playing video in Edge and Internet explorer. I would suggest you to contact the Netflix Technical Support for further help.

Thank you.