Windows 10: Windows 10 Factory Reset or...?

I have an HP laptop I bought 2.5 years ago. It came with Windows 10 Home preinstalled.After purchasing it, I bought an upgrade and changed my product key.This beast is seriously lagging at this point, and I want to clean it up and start with a new/fresh install.If I use the Factor Reset, will it keep/remember my upgraded Product Key and Version, OR...will it revert to the OEM as a Windows 10 Home machine? If it does, I would have to reinsert my upgrade all over again, and go through those extra steps.BUT, if I reinstall from a DVD or USB, doing a full clean install, would it THEN retain the up

:)

 

Windows 10 factory reset

Hi Charlie,

We can see here that you are having issues with doing a factory reset on your Windows 10. There are several factors
why you get the said error and that's what we are going to figure out. To isolate this concern, may we know the following:

• Any changes made on the computer prior to this concern?
• What troubleshooting steps have you tried so far?
  
• May we know the reason why you want to perform a factory reset?
• Did you experience any issues on the computer before you tried performing a factory reset?
  

 

Windows 10 infinite restart black screen

Thank you john for all of your help i decided to get the usb my computer came with and factory reset it i didnt have anything that personal or valueable so its ok thanks for the help though i appreciate it

 

Black screen after trying to reset back to factory settings. (Windows 10)

Hi Simen,



I realize the inconvenience you are experiencing with black screen issue on Windows 10 . I will certainly help you.



This issue might occur if there is change in system settings or display driver is corrupt.



I suggest you to follow the steps below to



To assist you better, please provide us the information below:

• When you say that "reset my computer back to factory settings", are you referring that you have tried to perform rolling back to previous Operating System or performed Reset of Windows 10?
  
• Are you able to see Windows 10 logo when you switch on the computer?

I suggest you to follow the steps provided in the Microsoft Help Article about troubleshooting on black screen related issues and check if it helps.

Troubleshoot black screen or blank screen errors

Please get back to us with an update on black screen issue with Windows 10, we will be happy to help.



Thank you.