Windows 10: Windows 10 February patch causes USB connected printer to go offline

Windows 10 February patch causes USB connected printer to go offlineIn the enterprise, the HP 705G4 host with Windows 10 22H2 Enterprise version is connected to the HP M506DN/M608DN printers using a USB cable. However, after updating the February patch, these printers all prompt offline when printing. The universal and exclusive drivers for the printer and the firmware for the printer have been updated, but the issue still persists. The February patch was uninstalled during testing and the issue was resolved. However, SCCM will still push the installation of the February patch, which can still

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why does my printer continue to be offline

Hi,



Thank you for posting in our Microsoft Community.



There are multiple known causes of this issue, such as third party anti-virus software, corrupted system files, outdated driver and also intermittent connections if your printer is connected wireless.



To further isolate this issue, we would like to gather more information why your printer keeps on getting offline for us to provide the best possible resolution.

• What is the current build and version of Windows installed on your computer?
• Are there any recent software or hardware changes made to your computer prior to this issue?
• Are you getting any error message? If yes, what is the exact error message?
• Where do you see the message that your printer is offline?
• Are there any third part anti-virus application installed on your computer?
• How is your printer connected? (Wireless/USB)

In the meantime, we suggest you run Windows Printer troubleshooter and check if that will fix the problem. Refer to the link below for suggested steps on how to fix printer problems in Windows.

• Fix printer problems in Windows 10
  

Get back to us with the outcome so we can assist you further.

 

Windows 10 + printer connection

Hi Debbie,

The printer offline status is your printer’s way of telling you that something is wrong with the communication between your computer and your printer, so one of the first things to check is your printer’s connection with your PC. Here are a couple of things
you can try:

• Power off, and then power on your printer to restart it. Wait for a while for it to be fully ready.
• Check your printer connection. Check your printer and make sure that it’s connected to your PC network.

Aside from the above steps, I also suggest that you go through this list of suggestions to fix printer connection
in Windows 10.

Please respond to this thread to let me know how the issue progresses. Similarly, if you have more questions, please inform me by replying to this post.

 

Printer keeps going offline when windows 10 updates

Hi Graham,

Thank you for writing to Microsoft Community Forums.

I understand that your printer shows offline.

• When you say “Printer keeps going offline when windows 10 updates” do you mean that the printer goes offline after installing updates?
  

I suggest you to follow the below given methods and see if that helps.

Method 1:

I suggest you try
changing the printer’s status from “offline” to “online” and check if it resolves the issue.

Method 2:


If the issue persists, I would have you download and run the HP Scan doctor from the manufacturers website. Refer to the article and follow the suggestion on
Resolving Printer Offline problem using the HP Print and Scan Doctor.


Method 3:


If the issue persists, I suggest you refer to the article
Troubleshooting offline printer problems
and perform the troubleshooting steps mentioned and see if that helps.

Hope it helps.

Regards,

Zaki