Windows 10: Windows 10 Free Upgrade DESTROYED my brand new Notebook PC

We literally do not have one in this area. I do not have a license nor a working vehicle of my own. I live in an area that is referred to as "upcountry" - Nothing can be walked to and the nearest stores are half an hour away by car. But, again, we do not have a local computer shop. We have Staples. I have a few personal friends who work there and have been able to fix issues for me in the past. I would actually go to them outside of work too if I needed help with something concerning the older laptop I used to have.

There is no way for me to go and find one. We do not have one in this county, period.

 

I have never personally experienced that. No.

 

I presume that you mean MS support. (It's likely that these are contractors.) I was thinking more in terms of Customer Relations. I admit that I don't know how to contact that group, if it exists.

 

I checked the website from ASUS and came out on this page which, I believe, states the problem you are having. Take a look and see if this can help you fix your system.

ASUSTeK Computer Inc. -Support-

 

And something else I found. It's not the same netbook you have, but from the same family. It explains how you can boot from an external device, and also how you can update your BIOS, if it's needed.

ASUS X200 usb boot enable step by step - YouTube

 

Yes, I do mean MS Support. I tried to phone them again earlier this afternoon and spent a total of five hours on hold before I gave up.

 

MS

MS Support already looked through this and tried to help me with this this morning. Safe Mode was not accessible.

 

Can you access you BIOS?

 

I can't access anything. There is no OS on the device. At all.

 

The BIOS/UEFI has nothing to do with an OS installed or not. This is hardware related and you should be able to access it by pressing <DEL> the moment you power on your netbook.

If you can't access the BIOS, it means it's been corrupted and it has to be installed again.

I don't know ASUS systems well enough to give you the correct information how to do it, but the ASUS helpdesk should be able to help you with it. Worst case, you have to send it to them, so they can do it.

But I'm sure ASUS must have an easy recovery system in place to flash a BIOS.

 

According to the EULA for Windows 10, your contract regarding this personal disaster is with Microsoft:

You don't want help - you want action to restore what is yours from an upgrade which was pushed onto your machine and was supposed to be safe, but was not. You don't stand a chance of any damages, by normal legal means but you can push the boundaries using publicity.

Write to them - not support - customer relations. If you were in the UK (I now realize from your time zone you are not, and you give no indication of your location or nationality) I'd do this:

UK Offices - About Microsoft UK

Head office is Reading.

Fax is better than email or snail-mail because you have a record that they received it. Give them deadlines for responses.

Offer to make a fuss* if they don't escalate your problem satisfactorily by, for instance, sending a technician round to fix the damage your failed upgrade has done. Don't let the machine out of your sight.

Tell them that you will take them to small claims court to recover the damages for the loss of your machine.

* BBC and other press, local & national, MP, local trading standards for a start. Copy anything and everything to MS, Staples, ASUSTeK, and whoever reports your case.

There's no such thing as bad publicity, and nobody wants to look like the bad guy. You'll get a resolution, if you do it right.

If you are not the only user that his has happened to, I would not be be surprised. One thing MS may fear is a class action against them.

 

My timezone is PST

 

I am unable to access anything. The keys do not cause anything to happen.

 

Then there is something wrong with you BIOS/UEFI.

You will need to contact ASUS to fix this. With some devices there is an option to do it yourself, with others you need to send it to the manufacturer to get it fixed.

 

This is not the only case!! A lot of laptops with SSD drives lose the complete content of the system drive on the upgrade to Windows 10. It is a bug in the MS upgrade software . If you install Windows 10 clean (no upgrade) verything goes OK. But from there there is no way to activivation, not even with a legal windows 7 or 8 key!!!!! Microsoft must know about this problem because it is widely discussed on forums. But until now there is no respons from Microsoft!! also see: Missing operating system - Windows 10 Forums What happens if I update a laptop manually?