Windows 10: Windows 10 freeze, system hang up

Hello there,



I've got a brand new, whole computer bought in the past week, and I have some weird crahes one in a while. It happens mostly 2-3 times a week, and pretty annoying.



Once it happened when I started a game, then it happened when I used Alt + Tab.



I am linking the dump files required, please help me break down the problem. -> I use the latest drivers, tried to reinstall them, and my comp had been memory and GPU tested.



System specifications:

· OS - Windows 10 - 1909 version, OS build: 18363.778
· It is a 64 bit system.
· The OS is a full retail version
· The computer is 2-3 weeks old
· The OS is 2-3 weeks old, havent reinstalled it yet.

· It's a PC:
· CPU: AMD Ryzen 7 3700X 3.60GHz AM4 BOX Wraith Prism RGB LED cooler
· Video Card: SAPPHIRE 11293-03-40G RX 5700 XT 8GB GDDR6 NITRO+ PCIE (ö1)
· MotherBoard: MSI B450 TOMAHAWK MAX (ö1)
· Power Supply - brand & wattage: CORSAIR RMi Series RM650i 650W (ö1)

· Memory: 2x HyperX 16GB Fury RGB DDR4 3733MHz CL19 HX437C19FB3A/16 (ö1)



Sadly the last crash didn't create a dump file, here are the information from event viewer:


Event name: LiveKernelEvent
Code: 193
1. parameter: 810
2. parameter: 0
3. parameter: 0
4. parameter: 0
OS version: 10_0_18363
Service pack: 0_0
Product: 768_1
OS version 10.0.18363.2.0.0.768.101
Local ID: 1038

Any help is appreciated, I am kinda curious if it's a hardware defect?? or possibly a driver.

PS.: is it possible that an external hardware is causing it to crash? (mouse, keyboard, headset, audio device? -> my last computer had crashes as well, but everything is new apart from these hardwares)

DESKTOP-402K60M-(2020-04-28_18-26-32).zip

Thanks!

:)

 

Windows 10 Freeze / Hang

Hi,

We suggest that you follow the troubleshooting steps given by Ramesh.Kumar on this

thread. To know more on how to resolved your issue with Windows 10 screen freeze/ hang.

Feel free to post back if you have other concerns.

 

why windows 10 crashes often.Any way to stop windows freezing/hanging

Hi Aadil,

As you are facing issues with system freezing and hanging, we will help you with this issue.

Provide us additional information to assist you better with this issue:

• What is the make and model of your device?
• When exactly does your system freezes/ hangs?
• Have you made any hardware/ software changes to the operating system prior to this issue?
• Does this issue confined while performing any specific task on your device?

Corrupt system files can cause Windows Explorer to stop responding. You can repair corrupted system files by running the System Update Readiness tool, the Deployment Image Servicing and Management (DISM) tool, or the System File Checker (SFC).

Let us try the below troubleshooting steps and check if it helps.

Step 1: Run the System maintenance troubleshooter.

System Maintenance troubleshooter finds and clean up unused files and shortcuts and performs maintenance tasks.

• Press Windows key and type Troubleshooting.
• Select Troubleshooting and hit Enter.
• Click on View all in the left pane of the window.
• Select System Maintenance.
• Click Next and follow the on-screen instructions to complete the troubleshooting process.

Step 2: I suggest you to run a SFC scan and check if it helps.

System File Checkeris a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Follow the below steps:

• Right click on the Start button, click on
  Command Prompt (Admin).
• Type “sfc /scannow” without the quotes and hit
  Enter.
• After the scan, restart the computer and check for the issue.

If the issue still persists,

Step 3: I suggest you to run DISM or System Update Readiness tool and check.

The DISM or System Update Readiness tool may help you to fix some Windows corruption errors.

Fix Windows corruption errors by using the DISM or System Update Readiness tool



Hope it helps. Get back to us with the required information and updated status of this for further assistance.

Thank you.

 

Windows 10 Tweaks

Pressing “Windows+Pause Break” (it’s up there next to scroll lock) opens the “System” Window.

Windows 10: In the new version of Windows, Explorer has a section called Quick Access. This includes your frequent folders and recent files. Explorer defaults to opening this page when you open a new window. If you’d rather open the usual This PC, with links to your drives and library folders, follow these steps:

• Open a new Explorer window.
• Click View in the ribbon.
• Click Options.
• Under General, next to “Open File Explorer to:” choose “This PC.”
• Click OK

credit to Lifehacker.